Network Deployment Technician, DCC Communities

Amazon; South Bend (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Amazon is hiring a Network Deploy Technician in South Bend, Indiana. You will work independently in a dynamic environment to drive the stability of our networks and assist in automation development.

Your role includes managing customer requests through a ticketing system, troubleshooting networking issues, and participating in hardware migrations. The ideal candidate will have strong computer networking and Linux experience. A valid driver's license and reliable vehicle for travel are required.

Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating system experience.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.

Responsibilities

• Manage work and priorities through a ticketing system.
• Troubleshoot networking and interconnectivity issues.
• Participate in migration and configuration of hardware.

Skills

Computer networking experience

Linux operating system experience

Customer service during problem resolution

Knowledge of networking protocols (HTTP, DNS, TCP/IP)

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Network troubleshooting tools (telnet, tracert, etc.)

Job description

Job ID: 10439988 | Amazon Data Services, Inc.

AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

Key Responsibilities

• Managing work and priorities through a ticketing system and workflows to complete customer requests and projects
• Collaborating with various stakeholders to remove project obstacles
• Troubleshooting networking, routing, and interconnectivity issues, including patch panels and patch cords
• Specifying Power and Cooling requirements and ensuring hardware racking/stacking is completed for new equipment
• Participating in the migration, basic configuration, and rollout of new or upgraded hardware

A day in the life

1. Providing the first‑level networking devices to serve customer racks: track rack intake and delivery, request rack space, power, and cooling, and partner with network engineers to ensure configurations are ready.
2. Handling console builds and room builds to provide additional space and capacity for customer racks.
3. Working with ID‑Scaling peers to build higher‑level networking devices.

Traveling within and outside the regional work area is required. You must have a reliable personal vehicle and a valid driver's license to travel within the regional work area, as company transportation will not be provided.

Basic Qualifications

• 1+ years of computer networking experience
• 1+ years of Linux operating system experience
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Industry standard certification (CompTIA, CCENT, or Network+), or experience working in a colocation data center facility
• Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools) or experience in managing and troubleshooting network
• Knowledge of networking protocols such as HTTP(S), DNS, and TCP/IP

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.