Field Deployment Technician

Go.AI; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Go.AI is seeking a hands-on Field Service Technician to install and validate AI/ML appliance hardware in client data centers. You will rack, cable, power devices, perform initial bring-up, and document configurations per client standards.

Travel ~40% within the United States, with occasional after-hours or weekend work. You will coordinate with client IT staff and the implementation lead to answer questions and escalate issues as needed.

Qualifications

• 2-4 years hands-on server hardware installation in data centers or enterprise environments (colo, MSP, or vendor field service).
• Comfortable with rail kits, PDUs, redundant power, and copper/fiber cabling.
• Working knowledge of out-of-band management tooling, BIOS/firmware updates, and basic Linux CLI.
• Network fundamentals: IP addressing, VLANs, DNS; able to isolate connectivity issues.
• Willing to travel on client timelines, including after-hours or weekends.
• Able to pass vendor background screening and maintain professional client presence.
• Clear documentation habits for asset records and install checklists.

Responsibilities

• Rack, cable, and power on appliance hardware in client data centers per standards.
• Coordinate on-site logistics: shipping, badge access, escorts, loading docks, change windows.
• Configure iDRAC/iLO/IPMI, apply firmware and BIOS baselines, initial network bring-up.
• Run post-install validation: power redundancy, reachability, thermal, health checks.
• Produce clean install docs: serials, asset records, port maps, install checklist.
• Interact with client IT and data center staff; escalate product/security questions to lead.
• Travel roughly 40% within the US; on short notice when required.

Skills

Field service experience

Customer-facing

Documentation

Education

Network+ or CCNA

Background screen for financial institutions

Tools

iDRAC/iLO/IPMI

Linux CLI

Cable management

Structured cabling

Job description

Responsibilities

• Rack, cable, and power on appliance hardware in client data centers and server rooms, working to the client's cable management and labeling standards
• Coordinate on-site logistics: shipping or hand-carrying equipment, badge access, escorts, loading dock and change window scheduling
• Configure out-of-band management (iDRAC/iLO/IPMI), apply firmware and BIOS baselines, and complete initial network bring-up
• Run post-install validation - power redundancy, network reachability, thermal and health checks - and confirm the box is ready for software config
• Produce clean install documentation: serial and asset records, as-built photos, port maps, and a completed install checklist back to the implementation lead
• Work directly with client IT and data center staff on-site, answering hardware and connectivity questions and escalating product, security, or scope questions to the implementation lead
• Role requires ~40% US-based travel, occasionally on short notice

Qualifications (Preferred)

• GPU server or AI/ML appliance deployment experience
• Prior field service work in banking, credit unions, or another regulated industry
• Network+, CCNA, or equivalent
• Familiarity with vendor security review processes and remote support tooling

Requirements

• 2-4 years hands-on experience installing server hardware in data center or enterprise environments (colo, MSP, internal IT, or vendor field service)
• Comfortable with rail kits, PDUs, redundant power, and structured cabling - both copper and fiber (SFP+/QSFP)
• Working knowledge of out-of-band management tooling, BIOS/firmware updates, and basic Linux CLI
• Network fundamentals: IP addressing, VLANs, DNS, and enough troubleshooting ability to isolate a connectivity problem to the right side of the demarc
• Able to travel on client timelines, including occasional after-hours or weekend change windows
• Able to pass financial-institution vendor background screening
• Clear written documentation habits and professional presence in a client environment