Network Data L3

TechDigital Group; Salisbury (NC); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Network Data L3 to manage ongoing network operations and provide 24x7 support. This hands-on role requires deep expertise in networking technologies, including routing, switching, and wireless networking. The ideal candidate will excel in performance management and strategic operations planning, ensuring the network infrastructure runs smoothly and efficiently. You will be responsible for troubleshooting complex issues, managing vendor relationships, and leading a team to meet service level agreements. If you're ready to take on a challenging and rewarding role in a dynamic environment, this opportunity is for you.

Qualifications

• 12+ years in Network/Telecommunications with expert MPLS, SIP, IP, Wi-Fi.
• CCNP, CCDP, or CCIE certification required.

Responsibilities

• Provide tier-3 operational support and resolve critical network issues.
• Manage network service providers and oversee SLA compliance.

Skills

Network Troubleshooting

Performance Analysis

Problem Solving

Vendor Management

Customer Engagement

Documentation Skills

Education

Bachelor's Degree

Tools

Netscout

Wireshark

Job description

Mandatory Experience - Data LAN/WAN (Routing & Switching)
CCNP Certification is a must.
The position of a Network Data L3 is responsible for ongoing network operations management to provide 24x7 support. The ideal candidate will have deep experience in networking technologies, such as routing, switching, wireless networking; managing a heterogeneous environment & generating metrics related to Network performance, capacity, availability, and failure rates. They will also have a strong background in network performance management, service delivery, and strategic operations planning with a strong technical orientation & creativity in problem-solving.

Key responsibilities include:

1. This is a hands-on technical role:
2. Provide tier-3 (expert level) operational support to resolve critical business issues that require deep network troubleshooting techniques and performance analysis.
3. Independently own the Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
4. Ensure SLAs are met - Responsible for performance analysis, proactive troubleshooting, and capacity planning for the Network platforms.
5. Perform monitoring and maintenance of the overall environment working with experienced team members.
6. Perform change controls. Update process documentation and team portals.
7. Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.
8. Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
9. Automate operational tasks to make processes simpler and more robust.
10. Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.

• Manage network service providers and matrixed resources
• Refresh heat-maps and operations plans for campus networks, and all WAN, LAN, and WLAN connectivity
• Monitor and analyze statistical data to develop improvement plans for network and application performance
• Provide an effective network capacity plan
• Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth

Additional Responsibilities Include:

1. Oversees the management of service level agreements (SLAs) with vendors and service providers.
2. Oversees and directs all aspects of the 24/7/365 mission-critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions.
3. Serves as the senior-level escalation point for network operations to resolve critical incidents.
4. Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders.
5. Provides leadership, management, direction, and technical oversight for the network operations department.

Required Qualifications and Experience:

1. Bachelor's degree, or related qualification.
2. Certifications are a must (CCNP, CCDP, CCIE – SP or Routing/Switching).
3. Minimum 12+ years of working in a Network / Telecommunications role, with expert level experience with MPLS, SIP, IP, Wi-Fi, SD-WAN, VPN, Firewalls, etc. technologies.
4. Experience of working in a multi-cultural, virtual team, across multiple geographical regions.
5. Experience with technologies such as: Cisco/Arista / Juniper HSRP/VRRP, VRF, VPC, VC, LACP, Fabric Path.
6. Extensive support of Routing Protocols/Technologies such as BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.
7. Experience with DDI / IP Address management on solutions such as Infoblox.
8. Strong understanding of application communication methodologies.
9. Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
10. High level of confidence and competence communicating on bridges.
11. Solid background in vendor management to drive incident resolution.
12. Experience with monitoring tools and strategies.
13. Execute and analyze packet captures using Netscout, Wireshark, and other related technologies.
14. Perform or participate in complex maintenance or deployment activities.
15. Create or modify documentation in response to new events and learnings.
16. Routinely provide constructive feedback for improvement opportunities.
17. Ability to coordinate and direct activities across multiple teams.
18. Excellent customer focus and engagement skills.
19. Ability to develop solutions within a complex operational environment.
20. Excellent verbal and written communication skills.
21. Advanced knowledge of technical/business environment and problem determination strategies.
22. Develops and maintains standard operating procedure manual and processes used by the team.