Network Data Comm Analyst

System One, Inc.; Mississippi; On-site; USD 55,000 - 83,000; Full time

Job summary

System One, Inc. is seeking a Network Data Communications Analyst for the Stennis Space Center in Mississippi.

The role is onsite on a 1+ year contract, focusing on monitoring, installation, modification, testing, and servicing of network equipment, ensuring continuous call queue availability and prompt resolution of inquiries. You will assist engineers, coordinate problem resolution, and deliver timely status reports while aligning with security requirements and SLA commitments, including

Qualifications

• 3+ years of experience working with networks and performing Network Administration/Troubleshooting
• Familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring/correcting profile issues
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple tasks/events simultaneously and deliver on time

Responsibilities

• Monitoring, installation, modification, testing and servicing of network equipment
• Maintain continuous availability in the customer call queue throughout each scheduled shift, promptly and efficiently resolving customer inquiries and issues in accordance with established service standards
• Provide peer support and on-the-job coaching by answering process questions, sharing best practices, and helping colleagues build the knowledge needed to perform their duties effectively
• Resolving networking/customer related concerns and issues
• Supporting engineers in troubleshooting network instability
• Communicating to customers and Leidos leadership of any impact to operational continuity
• Possessing a comprehensive understanding of network and device relationships
• Conduct scheduled monitoring of NVC reports, applications, and data flows; prepare timely status reports; and promptly elevate exceptions, delays, or system issues through established channels
• Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services

Skills

Network administration

Troubleshooting

Multi-tasking

Communication

Education

Bachelor's degree or equivalent in related discipline

Tools

Windows Server

Network monitoring tools

CCNA

Job description

Primary Responsibilities

• Monitoring, installation, modification, testing and servicing of network equipment.
• Maintain continuous availability in the customer call queue throughout each scheduled shift, promptly and efficiently resolving customer inquiries and issues in accordance with established service standards.
• Provide peer support and on-the-job coaching by answering process questions, sharing best practices, and helping colleagues build the knowledge needed to perform their duties effectively.
• Resolving networking/customer related concerns and issues
• Supporting engineers in troubleshooting network instability
• Communicating to customers and Leidos leadership of any impact to operational continuity
• Possessing a comprehensive understanding of network and device relationships
• Conduct scheduled monitoring of NVC reports, applications, and data flows; prepare timely status reports; and promptly elevate exceptions, delays, or system issues through established channels
• Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services

Basic Qualifications

• 3+ years of experience working with networks and performing Network Administration/Troubleshooting
• Must be familiar with Windows Systems administration tools and processes such as adding and removing user accounts and configuring / correcting profile issues
• Knowledge in coordinating problem resolution and working across IT functional areas
• Proven ability to manage multiple tasks/events simultaneously and deliver on time
• undefined

Preferred Qualifications

• DHS Experience
• Networking Certification
• Microsoft Certification
• Security
• CCNA
• Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 2 years of professional experience
• DHS EOD
• Security Vetting for up to TS/SCI

Job Title: Network Data Comm Analyst

Location: Stennis Space Center, Mississippi

Type: 1 + year Contract

Work Model: Onsite

Security Clearance: Top Secret (Must be able to obtain SCI)

Our client has continuing requirement for Homeland Enterprise Information Technology Secure Services and Support (HEITS) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).

Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:

Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues

Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures

Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution.

Ref: #851-Rockville-S1

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.