Network & Data Center Patch Mgmt Delivery Lead

Mphasis; Dallas (TX); On-site; USD 160,000 - 170,000; Full time

Job summary

Mphasis seeks an experienced Operations Manager with 12+ years in network infrastructure, project management, and client engagement to lead complex network projects from RFP response through delivery and financial closure.

The role emphasizes leadership across cross-functional teams, ensuring commercially viable, technically robust proposals, and strong client relationships while managing project costs and performance metrics.

Qualifications

• 12+ years experience in network infrastructure and project management.
• Minimum 7+ years in project leadership roles.
• Proven experience with Network and Data Centre Infrastructure deployment.
• Strong background in technical analysis for RFPs and SOWs.
• Bachelor’s degree in engineering, Computer Science, or related field.

Responsibilities

• Lead technical analysis and response for Network RFPs, collaborating with solution architects and sales teams.
• Draft and finalize Statements of Work (SOW) detailing scope, deliverables, timelines, and resource requirements.
• Demonstrated expertise in deploying network and data center infrastructure.
• Hands-on and leadership experience around end-user workplace technology and services.
• Ensure all proposals are commercially viable and technically robust.
• Develop detailed pricing models and effort estimates for network and data center projects.
• Work with finance and delivery teams to ensure estimates align with business objectives and client expectations.
• Track and optimize project costs to ensure profitability.
• Lead, mentor, and manage a cross-functional team of technical professionals.
• Conduct regular performance reviews and organize upskilling programs.
• Act as the primary point of contact for clients, ensuring needs and expectations are met.
• Build and maintain strong client relationships, addressing concerns promptly.
• Conduct regular client meetings to review project progress and gather feedback.
• Prepare and present weekly and monthly decks for project status reviews with internal leadership and clients.
• Maintain comprehensive project documentation, including requirements, design, and test plans.
• Report on SLA compliance, team performance, and project milestones.
• Own the project P&L, ensuring financial targets and required margins are met.
• Analyze financial performance and create recovery plans when margins are at risk.
• Drive innovation and process improvements to enhance profitability.
• Stay updated with industry trends and technologies.
• Implement best practices in network delivery and project management.
• Proactively identify and mitigate risks impacting SLA compliance and project success.

Skills

Network infrastructure

Project management

Client engagement

Leadership

Commercial acumen

RFP response

Education

Bachelor's degree in engineering/CS

Tools

Workspace ONE

APPV

MISX

Job description

Mphasis seeks an experienced Operations Manager with 12+ years in network infrastructure, project management, and client engagement to lead complex network projects from RFP response through delivery and financial closure.

The role emphasizes leadership across cross-functional teams, ensuring commercially viable, technically robust proposals, and strong client relationships while managing project costs and performance metrics.