Network Data Analyst II

Segra; Kansas City (MO); Hybrid; USD 64,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Gym reimbursement

PTO / Vacation

Job summary

Segra is seeking a qualified Network Data Analyst II for a full-time, hybrid role in Kansas City. The position requires three days in-office with two remote days weekly, and focuses on maintaining Segra's on-net/near-net building list and supporting network strategy.

The analyst will generate and audit SLA service delivery reports, collaborate with upper management, and help reduce costs related to SLA credits for carrier customers.

Qualifications

• Bachelor's Degree preferred.
• Minimum of 3 years of experience in data analytics.
• Minimum of 3 years of experience related to network performance data is preferred.
• Telecom experience is strongly preferred.

Responsibilities

• Maintain the on-net/near-net building list and ensure accuracy.
• Generate and audit SLA reports for service delivery and assurance.
• Drive reduced monthly expenses as it pertains to SLA credits awarded to Carrier customers.

Skills

MS Office Suite

Upper management communication

Project management

Data analytics

Telecom experience

Education

Bachelor's degree

Tools

OcularIP

SegraOne

Change Manager

GIS

TTS

Job description

Segra is searching for a qualified and experienced Network Data Analyst II to join us in a full-time capacity.

Location Requirement

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview

The Network Data Analyst is responsible for maintaining the company's on-net/near-net building list which leads to future sales opportunities. Will assist the Director of Network Strategy in ensuring that the 500K+ list is accurate. This role is also responsible for generating and auditing Service Level Agreement (SLA) Service Delivery and Assurance reports. This role will drive reduced monthly expenses as it pertains to SLA Credits awarded to Carrier customers.

Qualifications

Education: Bachelor's Degree preferred

Experience:

• Must have a minimum of 3 years of experience in data analytics.
• Minimum of 3 years of experience related to network performance data is preferred.
• Telecom experience is strongly preferred.

Key Competencies

• Proficiency in MS Office Suite required.
• Experience communicating with upper management preferred.
• Ability to drive projects with minimal supervision; ability to hold others accountable; operate with a sense of urgency required.
• Familiarity with Segra's Network data in OcularIP, SegraOne, Change Manager, GIS, TTS preferred.
• Familiar with Carrier Master Service Agreements and the performance requirements associated with each customer preferred.

About Segra

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the‑art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry‑leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer‑focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber‑enabled technologies, driven by our customer‑first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview

Segra offers a very robust benefits package to our full‑time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.

Salary Range

Salary Range: $64,050.00 - $85,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.