Network Analyst

Cities, Inc.; Sarasota (FL); On-site; USD 60,000 - 74,000; Full time

Job summary

The City of Sarasota seeks a Telecommunications Network Technician to provide installation, maintenance and operational support for the City’s Telecommunications Network, covering hardware, software and related equipment.

Responsibilities include troubleshooting, component installation and repair, vendor liaison, and working with users to determine requirements and system criteria. A strong IT foundation and ability to analyze complex issues are essential.

Qualifications

• Associate degree or higher related to IT/telecommunications.
• CJIS certification within 3 months of hire; fingerprint background check.
• CCNA certification preferred or obtainable within one year.

Responsibilities

• Investigate problems related to telecommunications equipment.
• Use electronic testing equipment to solve telecommunications system problems.
• Maintain external vendor relationships to provide services.
• Install and repair telecommunications system components.
• Consult with users to gather requirements for implementations.
• Provide guidance and technical advice to users on system criteria.
• Review telecommunications system plans for completeness and accuracy.
• Test and modify system segments to meet user/technical requirements.
• Maintain network licensing and support renewals.
• Research and evaluate potential future solutions.

Skills

Telecommunications knowledge

Network troubleshooting

Analytical thinking

Communication skills

Vendor management

Project coordination

Education

Associate degree in IT/engineering/related field

CJIS certification within 3 months

CCNA certification preferred

Tools

vCenter

Cisco

NetApp/Dell SAN

Net Motion

Windows Server

KBOX

Microsoft SQL

Job description

NOTE: The City of Sarasota is an Equal Employment Opportunity, Veteran, E-Verify and Drug Free Workplace employer.

Department

Support Services Division

Employee Type

Regular

Time Type

Full time

Salary Range

$32.3132 Hourly / $67,211.46 Annually

Job Description

Overview

To provide professional level installation, maintenance and operational support services for the City's Telecommunications Network, including systems hardware, systems software, and related equipment.

Essential Functions

• Investigates problems related to telecommunications equipment.
• Uses electronic testing equipment tosolve telecommunications systems and equipment problems.
• Maintains external vendor relationships to provide supplementary services.
• Installs and repairs telecommunications system components.
• Consults with users to gather information in order to determine requirements for implementation of telecommunications systems.
• Provides guidance and technical advice to users regarding systems criteria and specifications.
• Reviews telecommunications systems plans for completeness and accuracy.
• Tests and modifies system segments to evaluate and determine adequacy of system in meeting user and technical requirements.
• Maintains network licensing and support renewals.
• Researches, evaluates and tests potential solutions for future utilization.
• The intent of this class description is to provide a representative summary of the types of duties and responsibilities that will be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description.

Minimum Qualifications

• Associate Degree from an accredited college or university with major course work in computer science, engineering, business administration, mathematics or a related field.
• Four (4) years of responsible experience in computer programming and systems analysis and design;
• or the equivalent in education, training, and experience, which would provide the necessary knowledge, skills and abilities.
• CJIS certification requiredwithin three (3) months of date ofhire. This is a fingerprinted level II national criminal background check.
• Cisco Certified Network Administrator (CCNA) is preferred or much obtain within one year of employment.

Job Based Competencies

• Familiarity with vCenter, Cisco, NetApp/Dell SAN, Net Motion, Windows Server, KBOX, or Microsoft SQL a plus.
• Knowledge of telecommunications principles, system design, equipment, operating characteristics, capabilities, limitations, requirements, procedures and terminology.
• Knowledge of information technology equipment, terminology and procedures.
• Knowledge of telecommunications equipment installation, maintenance and repair.
• Knowledge of telecommunications software and protocols.
• Knowledge of applicable statutes and regulations governing telecommunications systems and networks.
• Ability to apply network monitoring systems to gauge performance and to make recommendations for improvement based on analysis of results.
• Ability to analyze technical problems and do abstract problem solving.
• Ability to read, interpret/design network drawings, specifications, blueprints, sketches and schematics for network server and communications equipment.
• Ability to perform skilled repair and installation of communications and related equipment.
• Ability to analyze and prioritize methods, procedures, needed system maintenance and other activities to arrive at and provide valid recommendations and plans of action.
• Ability to communicate technical and other data effectively and clearly, both orally and in writing, and to prepare and present succinct, coherent and technically accurate reports.
• Ability to establish and maintain effective working relationships within the department, other City departments, officials and the general public.

Responsibility

Under the direction of and responsible to the Department Head or designated representative. Usually no supervision exercised.

Physical Requirements

This is light work requiring the exertion of 20 pounds of force occasionally and up to 10 pounds of force frequently. The work requires visual acuity to operate electronic test, telecommunications and computer equipment and for reviewing, checking, preparing and maintaining written and computer files. Manual dexterity is required to operate telecommunications and electronic test equipment, as well as standard office, data entry, word processing and other computer equipment. Incumbent is required to have sufficient hearing ability to perceive information at normal spoken word levels.

Public Contact

Good interpersonal skills are an essential component of the position. Contacts are primarily with City, County, State and other telecommunications systems staff, as well as with local telephone companies used throughout the network. Contact with other cities and municipalities throughout the state may be required. Other public contacts may be required from time to time to explain the operation and functioning of the City's Telecommunications System.

Retirement Benefit

The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at [e-mail] or via phone at 941-263-6299.

For questions pertaining to general employment or job application status, please call 941-263-6476, or email [e-mail]