Network Analyst

9/11 Memorial & Museum; New York (NY); On-site; USD 110,000 - 120,000; Full time

Job summary

The National September 11 Memorial & Museum (9/11 Memorial & Museum) in New York, NY seeks a Network Analyst to administer, monitor, and support our network infrastructure and telecommunications. You will work with infrastructure, security, and service desk teams to ensure reliable, secure network services that sustain operations.

The role requires 3–7 years of hands-on enterprise networking experience, working across LAN/WAN/WLAN, with Cisco/Aruba/Palo Alto/Fortinet and security technologies.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; equivalent experience may be substituted.
• 3-7 years of hands‑on enterprise networking experience.
• Experience supporting medium to large-scale network environments with multiple locations, wireless networks, and internet connectivity.
• Strong understanding of TCP/IP networking fundamentals and troubleshooting methodologies.
• Experience with Cisco, Aruba, Palo Alto, Fortinet, or comparable enterprise networking technologies.
• Experience working with network monitoring and management platforms.

Responsibilities

• Monitor, administer, and optimize cybersecurity controls, including firewalls, and security appliances.
• Monitor, maintain, and support the organization's LAN, WLAN, WAN, and internet connectivity.
• Perform day-to-day network administration activities, including switch management, VLAN configuration, IP addressing, routing, and network troubleshooting.
• Respond to network incidents and service disruptions, performing root cause analysis, and implementing corrective actions.
• Participate in on-call support, major upgrades, and maintenance activities as required.
• Configure and support routing protocols and technologies, including static routing, OSPF, BGP, and policy-based routing where applicable.
• Maintain IP addressing schemes, subnetting, routing tables, and network segmentation strategies.
• Assist with WAN connectivity and remote site networking support.
• Support enterprise wireless infrastructure, including wireless controllers, access points, guest networks, and wireless security configurations.
• Analyze wireless performance and coverage, recommending improvements when necessary.
• Troubleshoot connectivity and performance issues impacting users and devices.
• Implement and maintain network security controls including ACLs, network segmentation, VPN connectivity, and secure access practices.
• Partner with Information Security personnel to support cybersecurity initiatives and compliance requirements.
• Assist with remediation of network vulnerabilities identified through assessments or audits.
• Maintain network diagrams, inventory records, configuration documentation, and operational procedures.
• Utilize network monitoring and management tools to proactively identify issues and optimize performance.
• Recommend improvements to network architecture, reliability, scalability, and operational efficiency.
• Participate in infrastructure projects involving network upgrades, expansions, and technology refreshes.

Skills

Layer 1-3 networking

LAN/WAN/WLAN

Firewall/Security appliances

Cisco/Aruba/Palo Alto/Fortinet

Network monitoring tools

Education

Bachelor's degree in IT/CS/Engineering

Job description

Corporate Office
200 Liberty Street
16th Floor
New York, NY 10281, USA

Corporate Office
200 Liberty Street
16th Floor
New York, NY 10281, USA

REPORTS TO: Vice President, IT Infrastructure

CLASSIFICATION: Exempt

DATE: August 2026

SALARY: $110,000 - $120,000 per year

POSITION OVERVIEW

The Network Analyst is responsible for the administration, maintenance, monitoring, and support of the organization's network infrastructure and telecommunications systems. This role provides hands‑on support for Layer 1, Layer 2, and Layer 3 networking technologies across wired, wireless, and WAN environments. The Network Analyst works closely with infrastructure, security, and service desk teams to ensure reliable, secure, and high-performing network services that support business operations.

This position is ideal for an experienced networking professional with strong troubleshooting skills, practical knowledge of enterprise networking topologies, and the ability to implement and maintain network solutions in a complex, mission-driven environment.

KEY RESPONSIBILITIES

• Monitor, administer, and optimize cybersecurity controls, including firewalls, and security appliances.
• Monitor, maintain, and support the organization's local area networks (LAN), wireless networks (WLAN), wide area networks (WAN), and internet connectivity.
• Perform day-to-day network administration activities, including switch management, VLAN configuration, IP addressing, routing, and network troubleshooting.
• Respond to network incidents and service disruptions, performing root cause analysis, and implementing corrective actions.
• Participate in on-call support, major upgrades, and maintenance activities as required.
• Configure and support routing protocols and technologies, including static routing, OSPF, BGP, and policy-based routing where applicable.
• Maintain IP addressing schemes, subnetting, routing tables, and network segmentation strategies.
• Assist with WAN connectivity and remote site networking support.
• Support enterprise wireless infrastructure, including wireless controllers, access points, guest networks, and wireless security configurations.
• Analyze wireless performance and coverage, recommending improvements when necessary.
• Troubleshoot connectivity and performance issues impacting users and devices.
• Implement and maintain network security controls including ACLs, network segmentation, VPN connectivity, and secure access practices.
• Partner with Information Security personnel to support cybersecurity initiatives and compliance requirements.
• Assist with remediation of network vulnerabilities identified through assessments or audits.
• Maintain network diagrams, inventory records, configuration documentation, and operational procedures.
• Utilize network monitoring and management tools to proactively identify issues and optimize performance.
• Recommend improvements to network architecture, reliability, scalability, and operational efficiency.
• Participate in infrastructure projects involving network upgrades, expansions, and technology refreshes.

ESSENTIAL FUNCTIONS

• Layer 1, Layer 2, and Layer 3 networking concepts.
• TCP/IP, DNS, DHCP, NAT, and subnetting.
• VLANs, STP, trunking, and switching technologies.
• Routing protocols and enterprise routing concepts.
• Wireless networking technologies and troubleshooting.
• Structured cabling and physical network infrastructure demarcation.
• Network monitoring and diagnostic tools.
• VPN technologies and remote access connectivity.
• Strong troubleshooting and problem-solving capabilities.
• Cisco Catalyst switching.
• Aruba switching and wireless solutions.
• Palo Alto or Fortinet firewalls.
• Network automation and scripting using PowerShell or Python.
• Experience with SD-WAN technologies.

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS

• Participate in the Annual 5K Fundraiser and 9/11 Commemoration, as assigned.
• Assist with other special projects and events in support of 9/11 Memorial & Museum, as assigned.

QUALIFICATIONS/SKILLS REQUIREMENT

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; equivalent experience may be substituted.
• 3-7 years of hands‑on enterprise networking experience.
• Experience supporting medium to large-scale network environments with multiple locations, wireless networks, and internet connectivity.
• Strong understanding of TCP/IP networking fundamentals and troubleshooting methodologies.
• Experience with Cisco, Aruba, Palo Alto, Fortinet, or comparable enterprise networking technologies.
• Experience working with network monitoring and management platforms.

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The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at [e-mail] with your specific accommodation request.

The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.