Network Administrator Tier 2 (Network Operations Center) (REMOTE)

Koniag Services, Inc.; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Flexible spending accounts

Paid holidays

Paid time off

Job summary

Koniag Services, Inc. is seeking a Network Administrator Tier 2 (NOC) for a remote position with a 1 PM–9 PM Mountain shift. Candidate must be able to obtain a Public Trust. The role supports Tier 3 by handling basic troubleshooting, configurations, and coordination with vendors.

The organization offers a strong benefits package including health, dental, and vision insurance, 401(k) with company matching, FSAs, holidays, and three weeks of paid time off.

Qualifications

• Associate's degree in Computer Science, Information Technology, or related field; Bachelor's preferred.
• 2-3 years of experience in network support or administration.
• Entry-level certification such as CCNA or Network+.
• Experience in regulated or secure environments is a plus.
• Ability to obtain a Public Trust.

Responsibilities

• Assist in network assessments and document requirements.
• Verify configurations against approved standards.
• Perform basic troubleshooting of routers, switches, firewalls.
• Monitor network performance and escalate to Tier 3 as needed.
• Coordinate with vendors and internal teams to resolve issues.
• Maintain records of incidents and changes.
• Support user accounts and device setup.
• Monitor system logs for anomalies.
• Apply routine security patches under Tier 3 guidance.
• Use network monitoring tools to identify issues.
• Communicate clearly with technical and non-technical stakeholders.

Skills

Network fundamentals

Troubleshooting

Documentation

Communication

Automation interest

Education

Associate's degree in CS/IT

Bachelor's degree preferred

Tools

Cisco devices

Network monitoring tools

Ticketing systems

Job description

Job Description

Koniag Technology Solutions, LLC, a Koniag Government Services company, is seeking a Network Administrator Tier 2 (Network Operations Center) to support KTS and our government customer. This is a remote opportunity, but 1 PM to 9 PM Mountain shift. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The Tier 2 Network Administrator supports the Tier 3 Network team by assisting in the maintenance, monitoring, and basic troubleshooting of network systems. This role is responsible for verifying configurations, managing vendor communications, and coordinating with internal teams to resolve network-related issues. The Tier 2 Network Administrator plays a key role in ensuring network reliability and performance while escalating complex issues to Tier 3 or Tier 4 staff as needed.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Assist in network assessments and documentation of requirements
• Verify network hardware/software configurations against approved standards
• Perform basic troubleshooting of routers, switches, firewalls, and other network devices
• Monitor network performance and escalates anomalies to Tier 3 staff
• Coordinate with vendors and internal teams to resolve service issues
• Maintain accurate records of network incidents, changes, and resolutions
• Support user account administration and access control
• Assist with client device setup and connectivity issues
• Monitor system logs and report authentication or hardware anomalies
• Apply routine security patches under guidance from Tier 3 staff
• Utilize network monitoring tools to identify performance or security issues
• Maintain clear and professional communication with technical and non-technical stakeholders

Skills and Abilities:

• Basic understanding of network protocols and troubleshooting techniques
• Familiarity with network hardware (routers, switches, and firewalls)
• Ability to follow documented procedures and escalates appropriately
• Strong organizational and documentation skills
• Exposure to network monitoring and ticketing systems
• Interest in learning network automation and scripting

Education and Experience:

• Associate's degree in Computer Science, Information Technology, or related field (Bachelor's) preferred
• 2-3 years of experience in network support or administration
• Exposure to regulated or secure environments is a plus
• Entry-level certification (Cisco CCNA or CompTIA Network+)

Security Requirement:

• Ability to obtain a Public Trust.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of KGS, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352