Network Administrator II

Ahold Delhaize USA; Salisbury (NC); Hybrid; USD 63,000 - 95,000; Full time

Job summary

Ahold Delhaize USA in Salisbury, NC seeks an early career IT administrator to perform defined operational tasks under guidance. You will handle provisioning, monitoring, and ticket execution while building troubleshooting and change discipline skills.

Our hybrid schedule includes 3 in-person days at Salisbury and 2 remote days. The role requires a related degree or equivalent experience, 0–1 year in IT infrastructure, and familiarity with SAN/NAS, ITSM tools, and storage provisioning.

Qualifications

• Bachelor's degree in CS, IT, engineering, or related field, or equivalent work exp.
• 0–1 year experience in IT infrastructure or storage support.
• Working knowledge of SAN/NAS fundamentals, fabrics, and storage provisioning.
• Experience with ITSM/ticketing tools and documentation practices.
• Strong attention to detail and good communication.

Responsibilities

• Perform routine configuration tasks under supervision.
• Review alerts and tickets; triage issues and gather diagnostics for escalation.
• Fulfill standard service requests (guest WiFi accounts, DHCP reservations, DNS entries).
• Follow incident/change procedures and maintain precise ticket notes.
• Update inventory/CMDB records and assist with device labeling and documentation.
• Validate post change checks and perform basic connectivity tests.
• Shadow on call rotations and participate in post incident reviews to learn patterns.
• Practice basic scripting and command line techniques to streamline routine work.
• Support shipment/RMA coordination and site turn up checklists.
• Adhere to security and compliance guidelines at all times.

Skills

Attention to detail

Communication skills

Follow-through

Education

Bachelor's degree in CS/IT/Engineering or related field

Tools

SAN/NAS fundamentals

ITSM tools

Job description

Category/Area of Expertise: IT & Technology

Job Requisition: 537666

Address: USA-NC-Salisbury-2110 Executive Drive

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:

An early career administrator who performs well defined operational tasks under guidance. Handles basic provisioning, monitoring, and ticket execution while building troubleshooting and change discipline skills.

Our flexible/hybrid work schedule includes 3 in person days at one of our core locations and 2 remote days. Our core office locations includes Salisbury, NC. Applicants must be authorized to work in the United States on a full-time basis.

Duties and Responsibilities:

• Perform routine configuration tasks (e.g., port turns, basic ACL changes) under supervision.
• Review alerts and tickets; triage issues and gather diagnostics for escalation.
• Fulfill standard service requests (guest Wi Fi accounts, DHCP reservations, DNS entries) accurately.
• Follow incident/change procedures and maintain precise ticket notes.
• Update inventory/CMDB records and assist with device labeling and documentation.
• Validate post change checks and perform basic connectivity tests.
• Shadow on call rotations and participate in post incident reviews to learn patterns.
• Practice basic scripting and command line techniques to streamline routine work.
• Support shipment/RMA coordination and site turn up checklists.
• Adhere to security and compliance guidelines at all times.
• May be called upon to support critical escalations and must be available during urgent IT incidents as needed.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field or equivalent years of work experience.
• 0-1 years of experience in IT infrastructure or storage support (internships or equivalent projects welcome).
• Working knowledge of SAN/NAS fundamentals, fabrics, and storage provisioning.
• Experience with ITSM/ticketing tools, documentation practices, and issue resolution.
• Attention to detail, strong follow through, and effective communication skills.

Preferred Qualifications:

• Homelab or capstone projects (small campus/WLAN deployments, SD WAN labs).
• Entry certifications (CCNA, Network+, Aruba/Juniper Associate) or progress toward them.

Salary Range NC: $63,440 - $95,160

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.