Network Administrator

SysArc; Washington (District of Columbia); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Vision, and Dental plans

401k + Company Match

Certification & Training programs

Telework

Top 100 Companies to Work for 2019, 2020, 2022 – Washington Business Journal

Job summary

A fast-growing IT Managed Service Provider is seeking an experienced Network Administrator to join their Washington DC team. The candidate should have 3-5 years of technical experience, excellent customer service skills, and certifications such as Network+ or Security+. Responsibilities include managing network performance, establishing network specifications, and being a technical resource for escalated issues. This role offers additional perks including health plans and 401k matching.

Qualifications

• Minimum of 3-5 years of experience in a technical role.
• Proven track record of excellent customer service.
• Experience with troubleshooting network-related problems.

Responsibilities

• Be a technical resource for escalated issues.
• Establish network specifications and design router administration.
• Manage clients' hardware and software vendors.
• Maintain network performance through monitoring and analysis.
• Conduct onsite trainings as requested by clients.

Skills

Teamwork

Customer Service

Constant improvement

Education

Network+ certification

Security+ certification

MCP certification

Tools

ConnectWise

Windows Servers OS

IT Glue

Virtualization (Vmware/ Hyper-V)

DNS/DHCP

Microsoft Azure

Job description

Network Administrator, Washington DC Area

SysArc is a fast-growing IT Managed Service Provider based in the DC area looking for an experienced Network Administrator/Engineer to join our team. We are one of the few MSP’s in the market with a mature cybersecurity practice that has been fully operational for several years. We have developed vertical market expertise within the Aerospace & Defense industry and are one of the leaders in DFARS/NIST 800-171/CMMC compliance solutions and are expecting this market to substantially accelerate over the next several years.

The ideal candidate has 3-5 years of tier II or higher technical experience, and a proven track record of excellent customer service. We are looking for somebody who is organized and enthusiastic about implementing our process to create a successful, efficient environment for our customers operations.

Primary Responsibilities:

• Be a technical resource for escalated issues from Support Desk technicians.
• Establish network specifications by conferring with users, analyzing workflow, access information, and security requirements
• Design router administration, including interface configuration and routing protocols.
• Establish network by evaluating performance issues including availability, utilization, throughput, and latency
• Define network policies and procedures
• Establish connections and firewalls.
• Manage all clients’ Hardware and Software Vendors. Serve as the primary technical contact on behalf of the customer.
• Maintain network performance through network monitoring and analysis, performance tuning, troubleshooting network problems, and escalating problems to vendor.
• Document and upload all changes made to the network (LAN/WAN) to the documentation database including network diagrams
• Document internal process and procedures to create “how to” write-ups.
• Conduct onsite trainings requested by the client
• Manage LANs, WANs, network/telecom devices, Internet, and intranet systems for clients.
• Identify user needs (software and hardware) and make recommendation to the VCIO
• Determine network and system requirements and make recommendation to the VCIO.
• Maintain integrity of the network, server deployment, and security.
• Maintain and administer servers, desktop computers, printers, routers, switches, firewalls, VPN, PDAs, smartphones, software deployment, security updates and patches.
• Have experience working with ConnectWise, Windows Servers OS, IT Glue, Virtualization (Vmware/ Hyper-V), DNS/DHCP, and Microsoft Azure.
• Be available for the After-hour On-Call schedules including 1 weekend every 8 weeks.

Qualifications:

• Minimum of 3-5 years of experience
• Teamwork, Customer Service, and an innate desire for constant improvement.

Applicant should have at least one of the certifications:

• Network+
• Security+
• MCP

Ideally seeking applicants with one of the following:

• CCNA
• MCSA
• Health, Vision, and Dental plans
• 401k + Company Match
• Certification & Training programs
• Telework
• Top 100 Companies to Work for 2019, 2020, 2022 – Washington Business Journal