Network Administrator

NovaFi Mortgage, Inc.; Santa Ana (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA/HSA Accounts

Complementary Life Insurance

Voluntary Life Insurance

Disability

401(k) with company match

Job summary

NovaFi Mortgage, Inc. in Santa Ana, CA is seeking a Network Administrator to oversee the company’s technology infrastructure and user support.

You will manage Microsoft 365 tenants, Windows Server environments, and network security to ensure reliable operations and growth. You will collaboratively implement IT policies, disaster recovery, and system documentation while assisting with project planning and cross-training within the IT department.

Qualifications

• Bachelor’s degree in computer science or related field, or equivalent training/experience.
• Strong knowledge of Microsoft 365 tenants and Windows Server environments.
• Experience with Hyper-V, Cisco Meraki, and network security.
• Excellent verbal and written communication skills.
• Analytical, technical, and negotiation abilities.

Responsibilities

• Administer, support, and maintain user environment including Microsoft tenant, servers, workstations, printers, VOIP, switches, firewalls, and applications.
• Create, monitor, update, escalate, and resolve help desk tickets while communicating with users.
• Identify and resolve network issues, monitor performance, perform root-cause analysis, and recommend improvements to management.
• Collaborate with management to select technologies and implement systems supporting the company.
• Maintain disaster recovery plans, security, antivirus, firewall protections, and industry regulatory compliance.
• Update IT policies, procedures, and network documentation for accuracy.
• Manage equipment moves and asset inventory tracking.
• Work with leadership to pursue short- and long-term technology strategies.

Skills

Microsoft 365 tenant management

Windows Server (Hyper-V)

Cisco Meraki networking

Verbal and written communication

Analytical skills

Negotiation skills

Education

Bachelor's degree in computer science or related field

High school diploma with equivalent training and experience

Tools

Microsoft 365

Windows Server

Hyper-V

Cisco Meraki

Job description

Network Administrator

Department: Information Technology

Employment Type: Full Time

Location: Tustin, CA

Compensation: $85,000 - $100,000 / year

Description

The Network Administrator is an advanced-level position within the Information Technology Department. The Network Administrator performs all functions related to the company’s technology infrastructure and user support. The Network Administrator focuses on both applying years of technology experience to resolving issues, as well as providing regular input on future infrastructure design and support processes.

Key Responsibilities

• Administer, support, and maintenance of user environment including Microsoft tenant, servers, workstations, printers, VOIP telephones, switches, firewalls, software systems, applications, etc.
• Creates, monitors, updates, escalates, and resolves help desk tickets appropriately. Maintains communication with users throughout.
• Proactively identify and correct network issues, bandwidth bottlenecks, etc.to mitigate system outages, monitor system performance, perform root cause analysis, and present recommendations to management.
• Consults with management and team members on the technology necessary to implement systems to support and advance the company.
• Maintain, monitor, and ensure continuous compliance with disaster recovery plans, computer security, antivirus, firewall protections, mortgage industry regulations, etc.
• Implement, review, and update IT policies, procedures, and network documentation to ensure continuous accuracy and document availability.
• Perform equipment moves, managing additions and changes, ensuring inventory and asset tracking is accurate.
• Work with management to accomplish the short‑and long‑term technology strategies of the company.
• Actively seeks opportunities to cross‑train with other team members.
• Other duties as assigned.

Preferred Skills, Knowledge and Expertise

Minimum Knowledge, Skills and Abilities

• Advanced knowledge managing Microsoft365 tenants.
• Knowledge implementing, administering, and troubleshooting Windows Server environments, including HyperV; Cisco and Meraki internetworking platforms..
• Excellent verbal and written communication skills.
• Solid analytical, technical and negotiation skills.
• Ability to positively project the Company and department.

Minimum Education Requirements

• Bachelor’s degree with an emphasis in computer science or related field of study, or high school diploma in addition to equivalent training and experience.

Benefits

We are committed to supporting the overall well‑being of our team members through a comprehensive benefits program. All full time team members have access to:

• Medical
• Dental
• Vision
• FSA/HSA Accounts
• Complementary Life Insurance
• Voluntary Life Insurance
• Disability
• 401(k) with company match