Network Administrator

Adelbrook; Oxford Park (CT); On-site; USD 85,000 - 115,000; Full time

Job summary

Adelbrook is seeking a Network Administrator to support ASD/ID/DD programs by maintaining agency information systems, data integrity, and reporting across educational, residential, and administrative services. The role includes troubleshooting, vendor liaison, and end-user support in a 24/7 environment.

You will maintain Kronos and other platforms, ensure compliance, and collaborate with HR, Finance, Compliance, Education, and Program leadership on audits and operational improvements.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered
• Minimum of 5 years in network administration or related IT role
• Experience with HRIS or enterprise systems preferred
• Experience with Ubiquity Access Points and Switch and Fortinet firewalls

Responsibilities

• Administer, maintain, and support agency information systems and data
• Serve as liaison with external vendors for implementation, upgrades, and issue resolution
• Maintain system data integrity including routine audits and compliance
• Develop and maintain standard and ad hoc reports for leadership and compliance
• Provide technical support and training materials to end users
• Collaborate with HR, Finance, Compliance, Education, and Program leadership for audits
• Maintain infrastructure documentation and network diagrams
• Communicate clearly with technical and nontechnical staff

Skills

Organizational skills

Problem-solving

Communication

End-user training

Multi-tasking

Windows Server

Active Directory

Networking

Sophos

Ubiquity Wi-Fi

Multi-location experience

Education

Bachelor’s degree in IT / related field

High school diploma or equivalent

Tools

Fortinet

Ubiquity

Kronos

HRIS / Enterprise systems

Job description

JOB SUMMARY

The Network Administrator supports children, adolescents, and young adults with Autism Spectrum Disorder (ASD) and/or Intellectual and Developmental Disabilities (IDD). This role ensures the delivery of high-quality, trauma-informed care in a therapeutic, supportive, and person-centered environment by maintaining, administering, and optimizing agency-wide information systems and data platforms. The Network Administrator is responsible for system configuration, data integrity, reporting, troubleshooting, compliance support, and end-user assistance to ensure reliable, secure, and efficient operations across educational, residential, and administrative programs.

WORK SCHEDULE

Ädelbrook is a 24/7 operating Agency. Schedules are flexible, may include early mornings, evenings, overnight, weekdays, weekends, holidays, mandated overtime, mandated holds, and on call responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Administer, maintain, and support agency information systems, databases, and platforms to ensure accuracy, accessibility, and security of data.
• Serve as a system liaison with external vendors and software providers, supporting system implementation, upgrades, and issue resolution.
• Maintain system data integrity, including routine audits, reconciliations, and compliance reviews.
• Develop, generate, and maintain standard and ad hoc reports to support leadership decision-making, compliance, and operational needs.
• Provide technical support and troubleshooting assistance to employees regarding system access, functionality, and usage.
• Develop and maintain system documentation, procedures, and user training materials.
• Support onboarding, pay changes, benefits administration, credential tracking, and other administrative processes through system workflows.
• Collaborate with Human Resources, Finance, Compliance, Education, and Program leadership to support audits and regulatory requirements.
• Maintain records and documentation in accordance with federal, state, and agency policies, including confidentiality standards.
• Maintains the Kronos database with accessible and accurate data.
• Remain current with system updates, enhancements, and best practices relevant to agency platforms.
• Serves as the Kronos liaison which includes creating and maintaining new platforms and processes within their system.
• Participate in system-related projects, testing, and continuous improvement initiatives.
• Perform other related duties as assigned to support agency operations.
• Maintain reliable and secure server, cloud, endpoint, and network services.
• Diagnose and resolve issues across identity, devices, applications, and connectivity.
• Manage access controls, security policies, updates, and configuration changes.
• Maintain infrastructure documentation, network diagrams, and operating procedures.
• Communicate clearly with technical colleagues and nontechnical users.

SKILLS, KNOWLEDGE AND ABILITIES

SKILLS

• Strong organizational skills
• Effective problem-solving and analytical abilities
• Strong written and verbal communication skills
• Ability to train and support end users with varying technical skill levels
• Ability to manage multiple priorities and deadlines
• Windows Server 2012 through 2025: Installation, configuration, maintenance patching, and troubleshooting.
• Active Directory: User and group administration, DNS, DHCP, and replication.
• Switching: VLANs, trunking, PoE, spanning tree, and network troubleshooting. Aruba, Cisco and Ubiquity
• Sophos: Administration and troubleshooting of the Sophos products used in our environment.
• Ubiquity Wi-Fi: Design, configuration, troubleshooting, and maintaining our corporate Wi-Fi.
• Demonstrated hands on experience supporting a multi-location environment.

KNOWLEDGE

• Knowledge of system administration principles and data management practices
• Understanding of confidentiality, data security, and compliance requirements
• Familiarity with HRIS, payroll, timekeeping, or enterprise systems preferred
• Knowledge of reporting, auditing, and documentation standards
• Understanding of nonprofit, healthcare, educational, or human services environments preferred
• Awareness of trauma-informed and person-centered organizational practices

ABILITIES

• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work independently with general supervision
• Ability to collaborate effectively with internal departments and external vendors
• Ability to adapt to changing systems, priorities, and organizational needs
• Ability to analyze data and present information clearly to stakeholders
• Ability to support systems that serve a 24/7 direct care environment

EDUCATION, EXPERIENCE, AND OTHER QUALIFICATIONS

• Bachelor’s degree in Information Technology, Information Systems, Human Resources, or a related field preferred; equivalent experience considered
• High school diploma or equivalent required
• Minimum of 5 years of experience in network administration, or related administrative systems role preferred
• Experience supporting HRIS or enterprise systems strongly preferred
• Experience with Ubiquity Access Points and Switch.
• Experience with Fortinet firewalls
• Familiarity with Apple products, mobile device management (MDM), and basic networking concepts desirable.
• Professional certifications (A+, Network+, Microsoft, or similar) are preferred but not required.
• Valid driver’s license and reliable transportation to travel between program locations as needed.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Work is performed in an administrative building or program office environment
• Must be able to lift up to 50 pounds as needed (e.g., supplies, office materials)
• Must be able to remain in a stationary position or move about for extended periods of time
• May occasionally be exposed to behaviors that require calm intervention or redirection
• Exposure to behaviors that may require intervention or safety procedures.
• Perform all requirements of physical management techniques (PMT)

Equal Employment Opportunity Statement

Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.