Network Access Center Specialist

Texas Health Huguley FWS; Tampa (FL); Remote; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Network Access Center Specialist, der hervorragenden Kundenservice bietet und Anfragen über verschiedene Kanäle bearbeitet. In dieser Rolle sind Sie für die Dokumentation von Interaktionen und die Zusammenarbeit mit Kollegen verantwortlich, um hohe Leistungsstandards zu gewährleisten. Sie werden Teil eines Teams, das sich der ganzheitlichen Betreuung und dem Wachstum seiner Mitglieder verschrieben hat. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Benefits

Benefits ab dem ersten Tag

Bezahlte freie Tage ab dem ersten Tag

Programm zur Rückzahlung von Studienkrediten

Ressourcen und Unterstützung für psychische Gesundheit

Haustierversicherung

Kostenfreie Bildung

Qualifications

• Mindestens ein Jahr Erfahrung im Call-Center oder Kundenservice.
• Kenntnis der Serviceangebote und Kontaktzentrumstechnologien.

Responsibilities

• Bereitstellung von Frontline-Support zur Lösung von Verbraucheranfragen.
• Dokumentation von Interaktionen und Nutzung von Kontaktzentrumstechnologien.

Skills

Kundenservice

Kommunikation

Kritisches Denken

Education

High School Diplom oder gleichwertig

Job description

Job Description - Network Access Center Specialist (24034570)

Job Number: 24034570

Description:

This role involves providing exceptional customer service by fielding and resolving inquiries via phone, chat, and other contact methods within the centralized WFD Network Access Center. The specialist will ensure a high-quality customer experience, document interactions accurately, and work collaboratively with colleagues to meet performance standards. The position requires knowledge of service offerings, workflows, and contact center technologies.

Benefits and Perks:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our Promise to You:

Joining AdventHealth means being part of a community that values wholeness, growth, and service. We support your professional and spiritual development while promoting a culture of belonging and purpose. We believe that together, we are better.

Schedule: Full Time

Shift: Days

Location: Remote

The Community You’ll Be Caring For: AdventHealth Tampa

• Known for advances in cardiovascular disease prevention, diagnosis, treatment, and research.
• Features the latest robotics in spine surgery.
• Building a new surgical and patient care tower.
• Recipient of multiple awards for stroke and stroke care excellence.

The Role You’ll Contribute:

Provide frontline support by resolving consumer inquiries, maintaining knowledge of services, and working collaboratively to ensure quality and performance standards are met. Maintain professionalism, document interactions thoroughly, and utilize contact center technologies effectively.

The Value You’ll Bring to the Team:

• Demonstrate AdventHealth's mission, vision, values, and service standards.
• Resolve inquiries promptly using critical thinking skills.
• Empower to resolve customer issues effectively.
• Follow established workflows, scripting, and greetings.
• Create a positive customer experience by setting and managing expectations.
• Update consumer records accurately and consistently.

Qualifications:

• High school diploma or equivalent.
• One year of experience in a call center or customer service environment.