Network Access Center Specialist

AdventHealth; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Network Access Center Specialist to join their team. This full-time role involves providing exceptional customer service and resolving inquiries through various channels. You'll thrive in a supportive community that values your contributions and encourages professional growth. With a focus on patient care, you'll empower consumers and ensure a delightful experience. Join a mission-driven organization where your skills will make a meaningful impact on the community.

Benefits

Benefits from Day One

Paid Days Off from Day One

Mental Health Resources and Support

Qualifications

• 1+ years of experience in a call center or customer service environment.
• 1+ years of experience in a healthcare setting focused on patient care.

Responsibilities

• Field and resolve inquiries via phone, chat, and other methods.
• Provide exceptional customer service and maintain consumer records.

Skills

Customer Service

Critical Thinking

Communication

Education

High School Diploma or equivalent

College course in computer programs

Tools

Outlook

Word

Excel

Power Point

Job description

Network Access Center Specialist - AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Monday-Friday 8-5pm

Location : 13901 Bruce B Downs Blvd, Tampa, 33613

The community you’ll be caring for: AdventHealth Medical Group West FL

The role you’ll contribute:

The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized WFD Network Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Manager and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

The value you’ll bring to the team:

· Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training

· Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)

· Demonstrates empowerment to successfully resolve customer inquiries

· Adhere to all established workflows, scripting, and department greetings

· Create delightful customer experience by setting proper expectations and consistently following through with end- users

· Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)

· High School Diploma or equivalent

Preferred qualifications:

· College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point) Preferred

· 1+ Years of prior experience in a call center or customer service environment Required

· 1+ Years of experience in a healthcare setting focused on patient care

About the company

AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.