Netapp Storage Engineer

CBTS; United States; Remote; USD 55,000 - 68,000; Full time

Job summary

A leading company is seeking a NetApp Storage Engineer to provide technical support for their product lines. The role involves troubleshooting complex issues, collaborating with teams, and mentoring junior engineers. Candidates should have a strong background in NetApp technologies and excellent communication skills. This position offers a competitive salary and the opportunity to work remotely within the Eastern Time Zone.

Qualifications

• 2-5 years of experience in UNIX, Storage administration or technical support.
• Expertise in NetApp hardware architecture and RAID concepts.

Responsibilities

• Troubleshoot complex issues related to NetApp FAS/AFF product line.
• Respond to post-sales customer support issues through various channels.
• Collect and analyze multi-platform logs to identify issues.

Skills

Communication

Problem-Solving

Mentoring

Education

Bachelor of Science Degree in Computer Science

Tools

NetApp Storage Management Software Suite

Data ONTAP

VMware

AWS

Microsoft Exchange

Job description

This range is provided by CBTS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

IBM, Network Engineer; Scientific Atlanta (Cisco), Senior Account Manager

NetApp Storage Engineer -Must Work Eastern Time Zone - $55-$68 per hr W-2 ONLY - Remote

NO (Sponsorship, C2C, H1-B, OPT) Must have 5 years of current experience on NetApp Storage

CBTS is searching for a NetApp storage Engineer that will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp AFF, FAS and Hybrid Cloud product lines. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

Responsibilities:

• Troubleshoot complex issues related to the NetApp FAS/AFF product line that lower support levels cannot resolve.
• Respond to post-sales customer support issues through various channels, including phone, email, web, chat, or ActiveIQ Automated Case Generation.
• Research and follow up on customer issues with timely recommendations and action plans.
• Collect and analyze multi-platform logs to identify issues and determine root causes, focusing on addressing root causes rather than symptoms.
• Collaborate with other Technical Support Engineers and escalate cases to Escalation Engineers when necessary.
• Leverage internal technical expertise and resources to provide effective solutions to customer issues.
• Publish new knowledge base articles and share best practices with Technical Support Centre staff.
• Provide guidance, advice, feedback, and support to level 1 and level 2 colleagues

Job Requirements

• Expertise in two or more of the following areas: NetApp hardware architecture, RAID concepts, SAN and/or NAS storage, NetApp Cluster-Mode Storage Solutions, Data ONTAP operating system, NetApp Storage Management Software Suite, NetApp Data Protection Software, Data tiering concepts, NVMe-oF, UNIX/Linux and Microsoft Windows environment configuration and administration, or knowledge of enterprise application interoperability (e.g., Microsoft Exchange, SQL Server, Oracle, SAP), server and desktop virtualization solutions (e.g., VMware, Hyper-V, Citrix), cloud solutions (e.g., AWS, Google Cloud, Azure)
• Strong written and verbal communication skills in English, with the ability to document and follow standard engineering principles and practices.
• Mentoring abilities for helping fellow Technical Support Engineers and strong interpersonal communication and customer service skills in stressful situations.
• Ability to work well within a team, manage multiple work streams, and work under pressure.
• Strong aptitude for learning new technologies and applying them in a customer-facing environment, with an analytical approach to problem-solving.
• Experience in troubleshooting methodologies and previous experience with case management systems.

Education

• 2 – 5 years of experience in UNIX, Storage administration or technical support.
• A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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