.NET Support Engineer

Fixity Technologies; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Fixity Technologies in New York, NY, seeks a skilled production support engineer to monitor, troubleshoot, and resolve incidents across enterprise applications.

The role emphasizes permanent fixes with root cause analysis, development in the .NET stack, SharePoint, Power Platform, and SQL Server, plus AI-assisted practices and thorough documentation.

Qualifications

• Experience with .NET Framework, ASP.NET, and VB.NET.
• Experience with SQL Server.
• Experience with SharePoint Online and SharePoint On-Premises.
• Experience with Microsoft Power Platform (Power Apps & Power Automate).
• Strong troubleshooting and production support experience.
• Experience writing and optimizing SQL queries and performance tuning.
• Familiarity with ALM and change management.
• Excellent analytical and problem-solving skills.
• Strong communication and documentation abilities.

Responsibilities

• Monitor, troubleshoot, and resolve production incidents across enterprise applications.
• Develop and implement permanent fixes with root cause analysis.
• Enhance and maintain applications built with .NET, ASP.NET, and VB.NET.
• Support and extend SharePoint environments.
• Develop and maintain Power Apps and Power Automate solutions.
• Manage and optimize SQL Server databases, stored procedures, indexes, and jobs.
• Collaborate with business analysts and stakeholders to implement enhancements.
• Utilize AI-assisted development practices for troubleshooting, documentation, and testing.
• Conduct post-incident reviews and recommend long-term improvements.
• Maintain technical documentation, runbooks, and support procedures.

Job description

• Monitor, troubleshoot, and resolve production incidents across enterprise applications.
• Develop and implement permanent fixes with detailed root cause analysis.
• Enhance and maintain applications built with .NET, ASP.NET, and VB.NET.
• Support and extend SharePoint Online and SharePoint On-Premises environments.
• Develop and maintain Power Apps and Power Automate solutions.
• Manage and optimize SQL Server databases, stored procedures, indexes, and scheduled jobs.
• Collaborate with business analysts and stakeholders to implement application enhancements.
• Utilize AI-assisted development practices for troubleshooting, documentation, and testing.
• Conduct post-incident reviews and recommend long-term improvements.
• Maintain technical documentation, runbooks, and support procedures.

Required Skills

• Strong experience with .NET Framework, ASP.NET, and VB.NET
• Hands-on experience with SQL Server
• Experience supporting and developing SharePoint Online and SharePoint On-Premises
• Experience with Microsoft Power Platform (Power Apps & Power Automate)
• Strong troubleshooting and production support experience
• Experience writing and optimizing SQL queries, stored procedures, and database performance tuning
• Familiarity with application lifecycle management and change management
• Excellent analytical and problem-solving skills
• Strong communication and documentation abilities

Preferred Skills

• Experience with AI-assisted development tools (GitHub Copilot, ChatGPT, etc.)
• Knowledge of Azure DevOps or similar work management tools