NESD - BMC Helix Remedy Developer

General Dynamics Information Technology; Fairfax (VA); Remote; USD 123,000 - 167,000; Full time

Job summary

Join a forward-thinking company that tackles complex technical challenges as a Senior Software Developer. This remote role requires a Secret Clearance and involves developing innovative solutions using BMC Helix and Remedy. You'll work on exciting projects, collaborating with cross-functional teams to enhance IT service management. Enjoy a flexible work environment that prioritizes your professional growth and work-life balance. With comprehensive benefits and a commitment to employee well-being, this position offers a unique opportunity to make a significant impact in the tech industry.

Benefits

Full-flex work week

401K with company match

Comprehensive health and wellness packages

Paid education and certifications

Paid vacation and holidays

Qualifications

• 5+ years of experience in BMC Remedy/Helix development.
• BS degree required; additional experience may substitute for degree.

Responsibilities

• Develop and maintain BMC Helix/Remedy software and interfaces.
• Coordinate onboarding and manage project requirements.

Skills

BMC Helix

BMC Remedy

ITSM

Agile project methodology

Data analysis

Technical documentation

Communication skills

Education

BS degree

Tools

JIRA

Pentaho Spoon

AWS Cloud

Job description

Req ID: RQ197504

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Software Development

Skills:

BMC Helix, BMC Remedy, ITSM

Certifications:

CompTIA - Security+ - CompTIA

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Software Developer Senior - Secret Clearance Required.

Join General Dynamics IT and be a part of the team that solves some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking an Advisor level Remedy/Helix Developer to join their team.

This is a remote teleworking opportunity!

A SECRET CLEARANCE REQUIRED TO START.

This position is a Remedy Developer role on the NESD Helix engineering team. Your duties will include:

1. Develop workflow including building forms, fields, and workflow in Developer Studio and Innovation Studio for out of the box ITSM applications and custom solutions.
2. Coordinate, research, design, develop, test, and maintain BMC Helix/Remedy software and integrated interfaces in a SAAS model.
3. Multi-task on projects that include customer onboarding, Developer Studio updates, data analysis, report writing/editing, automation and interfaces, and continual service improvement initiatives.
4. Work with cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite.
5. Gather onboarding or project requirements, write technical documentation, prepare change requests, maintain and update the Production environment, and represent the Helix team in readiness reviews.
6. Identify and communicate gaps between out of the box workflow and custom requirements.
7. Maintain system integrity by utilizing defined configuration control practices and change management processes.
8. Manage your sprint load, forecast your work products and deadlines, and keep your technical debt to a minimum.
9. Document requirements, implementation plans, test plans, customizations, JIRA stories, change requests, and incidents.
10. Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
11. Participate in on-call rotation, sprint planning meetings, technical implementation reviews, and other requests as applicable.
12. Work in a team environment and mentor junior level peers.

Basic Qualifications:

1. BS degree; additional years of experience may be considered in lieu of degree
2. 8+ years of BMC Remedy/Helix developer experience
3. BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
4. Experience with SAAS solutions or AWS Cloud environments
5. Experience with BMC Remedy version 20.x or higher
6. Experience with ITIL methodologies, ITIL Foundation a plus.
7. Experience with ITSM/CMDB/DWP process flows.
8. Expert familiarity in one or more 20.x+ ITSM applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Service Level Management, Service Request Management, Smart Reporting, Smart IT, or Digital Workplace Portal
9. Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Web services to build and/or maintain system interfaces or migrate data.
10. Experience working in an Agile project methodology environment. JIRA a plus but not required.
11. Security+ certification; must be able to obtain within 3 months of start.
12. Secret clearance
13. US Citizenship Required
14. Location: Remote

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $123,250 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans