Nephrology Medical Assistant — Compassionate Kidney Care

4100 Newton-Wellesley Hospital; Newton (MA); On-site; USD 47,000 - 52,000; Full time

Job summary

Mass General Brigham’s Newton-Wellesley Hospital is seeking a Medical Assistant to support physicians, nurses, and the care team with clinical and administrative tasks. You will welcome patients, take vital signs, assist with phlebotomy, and help manage patient flow in a busy nephrology setting.

The position is onsite at 2014 Washington Street, Newton, MA, with typical hours 8:30 a.m. – 5:00 p.m., and a focus on accurate documentation and compassionate patient care.

Qualifications

• High school diploma or equivalent required; associate degree in Medical Assisting preferred.
• One to two years of direct Medical Assistant experience or related medical field experience required.
• Basic Life Support (BLS) certification preferred.
• Certified Medical Assistant national certification preferred.
• Strong interpersonal, communication, organization, and customer-service skills.
• Ability to obtain vital signs and manual blood pressure readings and collect blood samples and other specimens.
• Working knowledge of medical terminology, procedures, protocols, electronic health record systems, and medical office software.

Responsibilities

• Welcome patients, escort them to examination rooms, prepare equipment, gather medical information, take vital signs, weight, and height, and document accurately in the medical record.
• Help manage patient flow and respond to patient questions and concerns with empathy, professionalism, and a strong customer-service approach.
• Manage a heavy, high-volume phone workload, including answering incoming calls, taking and routing messages, supporting appointment coordination, and communicating with patients and clinical teams.
• Explain treatment procedures, medications, diets, and provider instructions, and organize educational materials to reinforce patient education.
• Perform general office duties, complete insurance forms, and serve as a liaison with other departments while advocating for patients.
• Collect, log, and prepare blood, tissue, and other laboratory specimens for testing; perform phlebotomy when competency has been demonstrated.
• Maintain immunization inventory, monitor expiration dates, and administer immunizations when applicable and appropriately qualified.
• Support departmental quality and safety initiatives, including use of two patient identifiers and proper hand hygiene.
• Assist junior Medical Assistants with day-to-day questions and contribute to onboarding and training.

Skills

Vital signs

Phlebotomy

Customer service

Communication

Medical terminology

Education

High school diploma

Associate degree in Medical Assisting (preferred)

Tools

Electronic health records

Medical office software

Job description

Mass General Brigham’s Newton-Wellesley Hospital is seeking a Medical Assistant to support physicians, nurses, and the care team with clinical and administrative tasks. You will welcome patients, take vital signs, assist with phlebotomy, and help manage patient flow in a busy nephrology setting.

The position is onsite at 2014 Washington Street, Newton, MA, with typical hours 8:30 a.m. – 5:00 p.m., and a focus on accurate documentation and compassionate patient care.