NEM Interconnection & Customer Success Specialist

PG&E; Oakland (CA); Hybrid; USD 57.000 - 82.000; Vollzeit

Zusammenfassung

PG&E is seeking a journey level representative to manage NEM customer and internal stakeholder communications for timely NEM interconnections. The role is hybrid, based in Oakland and remote, with compensation described per local wage scales.

You will engage with field teams, vendors, and internal departments to coordinate notices, system upgrades, and ensure customer satisfaction within regulatory timelines. Qualifications include a bachelor’s degree and at least one year of related experience.

Qualifikationen

• Exceptional communication, interpersonal relationship skills and attention to detail.

Aufgaben

• Coordinates field visits to VNEM projects w/local IPE's, vendors and standards groups.
• Creates Job Notifications for Disconnect/Reconnect requests and System Upgrade work.
• Develops strong relationships with internal stakeholder departments.
• Facilitates the resolution of Expanded NEM customer issues with impacted stakeholder departments.
• Initiates vendor and customer contacts to effect customer satisfaction and minimize potential delays.
• Manages customer interconnection application process that enables customer interconnection within specified compliance and customer timelines.
• Manages Special Facilities process for specialized VNEM metering.
• Manages the Non-Export Rule 21 Solar Schools interconnection process.
• Monitors and manages database work queues and address problems proactively.
• Resolves medium technical issues.
• Responds to and resolves escalated NEM project issues from NEM clerk team.
• Trains and mentors newly hired EGI NEM department clerks.
• Works with ESP relations and Demand.

Kenntnisse

Communication

Attention to detail

Ausbildung

Bachelor's degree

Jobbeschreibung

PG&E is seeking a journey level representative to manage NEM customer and internal stakeholder communications for timely NEM interconnections. The role is hybrid, based in Oakland and remote, with compensation described per local wage scales.

You will engage with field teams, vendors, and internal departments to coordinate notices, system upgrades, and ensure customer satisfaction within regulatory timelines. Qualifications include a bachelor’s degree and at least one year of related experience.