EGI Account Representative

PG&E; Oakland (CA); Hybrid; USD 57,000 - 82,000; Full time

Job summary

PG&E is seeking a journey level representative to manage NEM customer and internal stakeholder communications for timely NEM interconnections. The role is hybrid, based in Oakland and remote, with compensation described per local wage scales.

You will engage with field teams, vendors, and internal departments to coordinate notices, system upgrades, and ensure customer satisfaction within regulatory timelines. Qualifications include a bachelor’s degree and at least one year of related experience.

Qualifications

• Exceptional communication, interpersonal relationship skills and attention to detail.

Responsibilities

• Coordinates field visits to VNEM projects w/local IPE's, vendors and standards groups.
• Creates Job Notifications for Disconnect/Reconnect requests and System Upgrade work.
• Develops strong relationships with internal stakeholder departments.
• Facilitates the resolution of Expanded NEM customer issues with impacted stakeholder departments.
• Initiates vendor and customer contacts to effect customer satisfaction and minimize potential delays.
• Manages customer interconnection application process that enables customer interconnection within specified compliance and customer timelines.
• Manages Special Facilities process for specialized VNEM metering.
• Manages the Non-Export Rule 21 Solar Schools interconnection process.
• Monitors and manages database work queues and address problems proactively.
• Resolves medium technical issues.
• Responds to and resolves escalated NEM project issues from NEM clerk team.
• Trains and mentors newly hired EGI NEM department clerks.
• Works with ESP relations and Demand.

Skills

Communication

Attention to detail

Education

Bachelor's degree

Job description

Requisition ID# 174831

Job Category: Customer Support / Operations

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Electric Engineering team ensures the delivery of safe and reliable electric service to our customers. Electric Engineering is responsible for PG&E's electric distribution and transmission operations, including planning, engineering, maintenance and construction, asset management, business planning, restoration, and emergency response.

Position Summary

This job is represented by Engineers and Scientists of California (ESC) and is subject to collective bargaining.

A journey level representative position that is accountable to manage NEM (Net Energy Metering) customer and internal stakeholder communications to ensure timely NEM customer interconnection.

This position is hybrid, working from your remote office and your assigned work location based on business need.

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the timeofthe job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to anindividualwill be based on multiple factors, including, but not limited to, specific skills, education, licenses orcertifications,experience, market value, geographic location, collective bargaining agreement, and internalequity.

Under the terms of the collective bargaining agreement, the hourly rate range for this position is $41.60 to $59.62subject to collectively bargained wage increases.

Job Responsibilities

• Coordinates field visits to VNEM projects w/local IPE's, vendors and standards groups.
• Creates Job Notifications for Disconnect/Reconnect requests and System Upgrade work.
• Develops strong relationships with internal stakeholder departments.
• Facilitates the resolution of Expanded NEM customer issues with impacted stakeholder departments.
• Initiates vendor and customer contacts to effect customer satisfaction and minimize potential delays.
• Manages customer interconnection application process that enables customer interconnection within specified compliance and customer timelines.
• Manages Special Facilities process for specialized VNEM metering.
• Manages the Non-Export Rule 21 Solar Schools interconnection process.
• Monitors and manages database work queues and address problems proactively.
• Resolves medium technical issues.
• Responds to and resolves escalated NEM project issues from NEM clerk team.
• Trains and mentors newly hired EGI NEM department clerks.
• Works with ESP relations and Demand.

Qualifications

Minimum:

• A Bachelor's degree from an accredited college or its equivalent in education and experience.
• Minimum 1 year related experience if hired externally.

Desired:

• PG&E rates and tariffs proficiency.
• Expert Microsoft Office suite, ENOS, ABS and CC&B user.
• Exceptional communication, interpersonal relationship skills and attention to detail.