Neighborhood Services Officer

Grandview; Grandview (MO); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

The City of Grandview is seeking a Neighborhood Services Officer to help residents understand and comply with City ordinances. This role blends public service, field inspections, code enforcement, and animal control.

You’ll patrol neighborhoods, respond to complaints, issue warnings and court summonses, maintain accurate records, and coordinate with multiple departments while serving a diverse community in Grandview, Missouri. Expect on-call duties and outdoor work year-round.

Formación

• High school diploma or equivalent.
• Experience working with the public, or an equivalent combination of education and experience.
• Strong verbal and written communication skills, including the ability to explain requirements and handle difficult conversations professionally.
• Ability to interpret and apply ordinances, procedures, and instructions.

Responsabilidades

• Patrol neighborhoods and inspect properties for nuisance, sign, animal control, abandoned vehicle, and other code violations.
• Respond to complaints and explain City ordinances and enforcement procedures to residents and property owners.
• Prepare warning letters, issue verbal warnings and court summonses, and arrange work orders to correct violations.
• Capture and impound stray animals and investigate reports of animal abuse, neglect, cruelty, and bites.
• Complete accurate inspection reports, activity records, and other documentation.
• Remove unauthorized signs from public rights-of-way and coordinate removal of abandoned or inoperable vehicles.
• Calculate costs associated with correcting violations.
• Assist the Building Services Division with enforcing the minimum building preservation code.
• Operate and perform routine care and maintenance of an assigned City vehicle.
• Participate in rotating on-call duties, including nights, weekends, and holidays.

Conocimientos

Communication skills

Public interaction

Record keeping

Independence

Educación

High school diploma or equivalent

Herramientas

Computers

Two-way radios

Vehicles

Animal control equipment

Descripción del empleo

The Grandview City Hall/PD/Court parking lot will be closed beginning Wednesday, Sept. 9th. Visitors can park at 1416 Main Street lot or find on-street parking. Handicap spots are marked at the Main Street entrance.

With this being my first official full time job with benefits, it has really turned around my outlook on personal growth and my life has changed so much. I am a real adult with more personal and professional responsibilities than ever before. It’s an adjustment with pros and cons, but a massive improvement overall!

What satisfies me the most in my position here at the city is being able to help both English and Spanish speaking customers. Working for the city has helped me grow by giving me the confidence to get out of my comfort zone and trying new things after being a stay-at-home mom for 15 years.

A team first mentality, I'd say that fits. They really do try and include every department in on, [sic] on-going activities with the city. Not to mention open to listening to concerns that one may have.

Trai Rule , 06/02/2023

I continue to choose Grandview after 8 years because we can see the impact we have on the community directly. There are other larger cities near us that may pay more but it is more difficult to implement change and to have as much of an impact as we are able to here. At Grandview, you are not just a cog in the wheel you are part of the team. I also continue to choose Grandview because leadership recognizes staffs career or educational goals and helps you to get there.

Help keep Grandview’s neighborhoods safe and well maintained

The City of Grandview is seeking a Neighborhood Services Officer to help residents and property owners understand and comply with City ordinances. This position combines public service, field inspections, code enforcement, and animal control.

What You’ll Do

• Patrol neighborhoods and inspect properties for nuisance, sign, animal control, abandoned vehicle, and other code violations.
• Respond to complaints and explain City ordinances and enforcement procedures to residents and property owners.
• Prepare warning letters, issue verbal warnings and court summonses, and arrange work orders to correct violations.
• Capture and impound stray animals and investigate reports of animal abuse, neglect, cruelty, and bites.
• Complete accurate inspection reports, activity records, and other documentation.
• Remove unauthorized signs from public rights-of-way and coordinate removal of abandoned or inoperable vehicles.
• Calculate costs associated with correcting violations.
• Assist the Building Services Division with enforcing the minimum building preservation code.
• Operate and perform routine care and maintenance of an assigned City vehicle.
• Participate in rotating on-call duties, including nights, weekends, and holidays.

What You’ll Need

• High school diploma or equivalent.
• At least one year of responsible experience working with the public, or an equivalent combination of education and experience.
• Strong verbal and written communication skills, including the ability to explain requirements and handle difficult conversations professionally.
• Ability to interpret and apply ordinances, procedures, and instructions.
• Ability to organize assignments, maintain accurate records, and complete tasks independently.
• Ability to use computers, two-way radios, vehicles, and animal control equipment.

Training and Certification

Candidates must possess or obtain the required animal control training and certifications within the first year of employment. These include applicable National Animal Control Association or National Animal Care & Control Association training and Missouri Animal Control Association certification requirements. Additional required training includes bite stick use and chemical immobilization.

Schedule and Working Conditions

This role includes rotating on-call responsibilities during nights, weekends, and holidays. Work involves outdoor field duties and potential exposure to temperature extremes, noise, fumes, traffic hazards, animals and wildlife, and potentially confrontational situations.

Physical duties may include climbing, balancing, stooping, kneeling, crouching, crawling, and lifting, carrying, pushing, or pulling items typically weighing 12–20 pounds.