Neighborhood Service Specialist

Redwood Living; Canton Charter Township (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee benefits and perks

Job summary

A multi-state property management firm is seeking a Neighborhood Service Specialist to provide hands-on maintenance support, manage onsite operations, and uphold resident satisfaction. The role involves performing preventative maintenance, conducting inspections and managing repairs. Candidates should possess a high school diploma, maintenance experience, and strong communication skills. Preferred qualifications include a trade certification and Universal EPA/HVAC certification. This position offers a chance to contribute to a dynamic organization committed to excellence.

Qualifications

• 3 years relevant work experience required.
• Supervisory experience preferred.
• Ability to troubleshoot maintenance issues.

Responsibilities

• Provide hands-on maintenance expertise.
• Perform site inspections under direction.
• Respond to resident complaints and concerns.

Skills

Communication skills

Problem-solving

Leadership

Empathy

Ability to work under pressure

Education

High School Diploma or GED

Trade certification

Universal EPA/HVAC certification

Tools

Microsoft Office Suite

Job description

About Redwood: At Redwood Living, Inc.(“Redwood”), we believe our success is driven by the people who power us. We are proud to be a multi-state employer with a growing team of over 650 employees committed to building neighborhoods and careers that thrive. Our employees are passionate, talented, and empowered to make decisions that positively impact the lives of our residents. From on-site teams to corporate leadership, every Redwood team member plays a vital role in delivering exceptional experiences. We foster a culture rooted in integrity, open communication, and a commitment to exceeding expectations.

As we continue to expand our footprint and grow our team, we seek individuals who share our values and are excited to contribute to a dynamic, forward-thinking organization. At Redwood, you’ll find more than a job - you’ll find a place to grow, lead, and make a difference.

We live by eight core values that guide everything we do:

• Do One Thing Really Well
• Be Entrepreneurial
• Serve Those You Lead
• Deliver More Than Expected
• Communicate Openly and Honestly
• Instill Family and Team Spirit
• Demonstrate Integrity and Authenticity
• Be Nice and Have Fun

Position Overview

The Neighborhood Service Specialists plays a critical role in supporting Redwood Neighborhoods by providing hands‑on maintenance expertise, operational support, and guidance to on‑site teams. This position ensures Neighborhood standards are upheld through preventative maintenance, timely repairs, and effective onboarding of new Service Technicians. The Neighborhood Service Specialist serves as a mobile resource, filling in at neighborhoods experiencing vacancies or increased workload, and works closely with Regional Managers to ensure smooth operations and resident satisfaction.

• Fill in at sites with Service Technician vacancies.
• Onboard and support new Service Technicians as it relates to policy and procedure.
• Perform site inspections under the direction of the Regional Manager and Vice Presidents of Property Operations.
• Obtain bids, interview contractors, conduct follow up and support special projects as assigned.
• Assist current neighborhood teams as needed and directed by the Regional Manager.
• Repair and maintain facilities, buildings, grounds, and equipment at assigned Neighborhood.
• Perform light plumbing, electrical, carpentry, masonry, glazing, painting and drywall tasks.
• Perform minor repairs of plumbing systems, including unclogging drains, fixing toilet issues and minor water line repairs, as well as repairing/replacing water heaters.
• Service kitchen appliances, washers, dryers and garage issues when necessary.
• Prepare vacated apartment homes for release quickly and professionally.
• Direct vendors on repair issues, installation needs and grounds maintenance.
• Plow driveways and roads, as well as shoveling pathways in winter when instructed.
• Respond to resident complaints and concerns in a timely, professional and appropriate manner to ensure the best resident experience possible.
• Repair windows, floors, roadworks, plaster, drywall or other parts of building structures.
• Diagnose mechanical problems and determining how to best fix them.
• Perform routine preventative maintenance to uphold the Redwood brand and resident satisfaction through the efficient, safe and smooth operation of systems and machines.
• Use common hand and power tools, including hammers, saws, drills and wrenches, plus precision measuring instruments and electrical/electronic testing devices.
• Follow all safety standards at all times, without exception.
• Meet with the Neighborhood Manager to review service requests.
• Prioritize daily tasks, ordering parts/supplies as needed.
• Provide emergency maintenance availability for residents when indicated.
• Complete service requests in a timely fashion.
• Perform general cleaning of buildings at neighborhood.
• Attend staff meetings, meetings with supervisor and interact with vendors when needed/assigned.
• Maintain weather log to document snow and ice removal efforts, maintaining records of maintenance performed in all units and common areas.
• Check vendor work for satisfactory completion on a routine basis.
• All other related duties, as assigned

Required Skills

• Respectfulness, trustworthiness, empathy and leadership
• The ability to work under pressure
• Strong communication skills and general business acumen
• The ability to communicate and interact with employees at all organizational levels
• Proven ability to plan, organize and implement multiple tasks/projects on a concurrent, real‑time basis
• Troubleshooting ability

Required Qualifications, Education & Certifications

• High School Diploma or GED required
• Trade certification preferred
• Universal EPA/HVAC certification or equivalent is preferred or ability to obtain within one year of employment preferred
• 3 years relevant work experience required
• Supervisory experience preferred
• Troubleshooting ability
• Computer literacy with experience in Microsoft Office Suite.

Physical Requirements

Lift up to 50 pounds and the ability to sit, stand, bend, and walk. Working at heights such as using ladders or step stools as needed.

Benefits

Discover the amazing benefits and perks that Redwood Apartment Neighborhoods offers! Visit our website today to learn more and see why Redwood is a great place to work: Redwood Apartment Neighborhoods | Employee Benefits & Perks

Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.