Neighbor Success Coach — Pathways to Independence

Metrocrest Services, Inc.; Carrollton (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Employer-sponsored medical insurance

Dental/vision insurance

Retirement plan with company matching

Job summary

Metrocrest Services, Inc. is seeking a Neighbor Success Coach to guide neighbors toward greater stability and opportunity.

The role emphasizes building trusted coaching relationships, identifying strengths and goals, and connecting clients with workforce, housing, and supportive services, all while maintaining thorough documentation in Salesforce. The position follows a schedule of 8:00 AM–5:00 PM, Monday through Friday, with occasional evenings or weekends based on program needs.

Qualifications

• Bachelor’s degree in social work, human services, psychology, education, public administration, or related field OR equivalent combination of education and relevant experience.
• Minimum 2 years of experience working with individuals or families experiencing economic hardship in roles such as case management, coaching, workforce development, or social services.
• Demonstrated ability to support individuals in setting and achieving personal or professional goals.
• Experience working with diverse populations in a community‑based or nonprofit setting.
• Strong interpersonal communication skills and ability to build rapport quickly.

Responsibilities

• Identify neighbor needs across all five SDOH pillars and initiate resource connections to the appropriate Expert or Specialist; own the loop‑closing process to confirm connection and document outcomes.
• Build and maintain a trust‑based coaching relationship with each neighbor on caseload, serving as the consistent, long‑term point of contact regardless of presenting need.
• Carry an assigned neighbor caseload; conduct regular whole‑household coaching sessions aligned to each family's goals and individualized pathway plan.
• Connect participants with appropriate internal and external resources including employment services, education programs, housing assistance, healthcare access, and financial capability services.
• Maintain working knowledge of community resources and referral pathways.
• Collaborate with internal program teams and community partners to ensure coordinated service delivery.
• Administer and track assessment for each neighbor household; use results to drive goal‑setting, session focus, and progress measurement.
• Own all assigned metrics; responsible for achieving performance targets, tracking progress on an ongoing basis, and reporting outcomes to leadership.

Skills

Interpersonal communication

Rapport building

Cultural humility

Working with diverse populations

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Job description

Metrocrest Services, Inc. is seeking a Neighbor Success Coach to guide neighbors toward greater stability and opportunity.

The role emphasizes building trusted coaching relationships, identifying strengths and goals, and connecting clients with workforce, housing, and supportive services, all while maintaining thorough documentation in Salesforce. The position follows a schedule of 8:00 AM–5:00 PM, Monday through Friday, with occasional evenings or weekends based on program needs.