Near Space Operations Control Center (NSOCC) Console Operator

Peraton; Greenbelt (MD); On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton is seeking a Near Space Operations Control Center (NSOCC) Console Operator to join the NASA SENSE program in Greenbelt, MD. The role supports the DAPHNE+ system, monitors real-time mission data, and interfaces with NASA civil servants and contractor staff.

Role requires the ability to work 24/7 shifts in a on-site, mission-critical environment at GSFC, with strong communication and documentation skills. Candidates should have a technical degree and relevant operations experience.

Qualifications

• Degree in computer science, engineering, physics or related field with relevant experience.
• Experience in live operations and time-sensitive resolutions is a plus.
• Experience with network data processing systems and IT hardware/software knowledge.

Responsibilities

• Monitor and control the DAPHNE+ system to support NASA missions.
• Coordinate with project teams to monitor implementation, testing and updates.
• Maintain documentation, reports, and runbooks for shift operations.
• Provide on-call support and rapid response during critical situations.
• Onboard and train new DAPHNE+ system operators.
• Work 24/7 shift rotations and maintain calm, focused performance in a dimly lit ops center.

Skills

Strong verbal communication

Strong written communication

Windows OS

Microsoft Office

Ticketing systems

Time management

Education

Bachelor's degree in Computer Science or related field

Tools

Remedy

ServiceNow

Maximo

Excel

Job description

Responsibilities

Peraton is seeking a Near Space Operations Control Center (NSOCC) Console Operator that will join our team in Greenbelt, MD, to support our NASA Space Exploration Network Services and Evolution contract (SENSE). As prime contractor on the SENSE contract, Peraton is responsible for the operation, maintenance, sustainment, and systems engineering of NASA’s worldwide satellite communication networks. Join the SENSE team to support NASA programs that integrate with state-of-the-art RF satellite communications systems and technologies!

As a member of the NASA SENSE contract, you will be a part of a dynamic team responsible for systems engineering, design, development, integration, test, and maintenance of a new platform (DAPHNE+) which will enable any mission to be supported by any service provider. DAPHNE+ will enable NASA to provide communications and navigation services in the Near Space Region to NASA missions and other customers.

As a member of the NSOCC team as a Console Operator, you will support our NASA client in monitoring and control of the NSOCC DAPHNE+ system to ensure ongoing support to launch vehicles, robotics missions, and human spaceflight. This will require being part of a team providing network support that will eventually become 24 hours a day, 7 days a week. Activities will include operating the DAPHNE+ system, supporting real-time NASA missions, supporting testing of new DAPHNE+ capabilities, recommending enhancements to the DAPHNE+ system, and interfacing with various NASA Civil Servants & Contractor personnel. This position requires working onsite at the NASA Goddard Space Flight Center (GSFC).

This position will be responsible for:

• Collaborating with members from the DAPHNE+ project development team to understand project activities, and to monitor implementation planning, test activities, and network system updates.
• Monitoring overall DAPHNE+ operations performance to ensure system availability for receiving, processing, and delivering required communications and data.
• Monitoring AWS resources including cost comparisons and data file receipt tracking.
• Supporting efforts to quickly identify system performance issues, investigate root cause, and coordinate problem resolution. Must respond quickly and effectively during critical and emergency situations.
• Generating and maintaining pertinent documentation such as discrepancy reports, daily reporting summaries and significant event reporting.
• Reviewing, Editing, and Creating system user manual documentation and provide insight for possible improvements of legacy documentation.
• Supporting the development of required checklists and local operating procedures (LOPs).
• Serving as primary operations point of contact for missions and space link providers (SLPs) when on duty.
• Support the onboarding and training of future DAPHNE+ system operators.
• Working different shifts, weekends, and holidays as part of evolving mission support requirements.
• The ability to remain calm and focused throughout your shift as this position will be stationed inside of a 24/7 operations center with various other mission support operations taking place at any given time.
• The need to maintain strong time management skills to properly log live and historical events throughout your shift as well as participate in collaborative shift handovers.
• As this position takes place in an operations center, you must also be able to work in a dimly lit environment for your entire shift (consoles have individual lights for console desktop visibility).
• Performs other duties, as assigned.

#HIRE4SENSE

Qualifications

Required Experience:

• Education/Experience - degree in Computer Science, Engineering, Physics, Physical Science, Mathematics, or other related technical field and relevant experience is required as follows: 2 years' experience with BS/BA; 4 years' experience with AA/AS degree; without a degree, 6 years' experience may be considered.
• 2+ years of experience supporting a varied customer/client/user base. Live operations environment and/or time sensitive resolution experience a plus.
• 2+ years of experience with operations, maintenance, and sustainment of network data processing systems and equipment.
• Knowledge of various IT hardware, software, cloud services, and networking concepts.
• An understanding of the software development lifecycle including required activities for installation of software upgrades, patching and testing.
• The ability to assess and report data accurately, quickly, concisely, and consistently.
• Experience working within a ticketing system (e.g. Remedy, ServiceNow, Maximo, etc.).
• Strong verbal skills that include the ability to speak across telecommunication systems (TEAMS, landline phone, & secured communication voice loops) clearly and concisely.
• Strong written communication skills with attention to detail and ability to accurately express critical issues and resolutions across varied engineering teams.
• Skilled in the use of desktop computers (Windows) and use of Microsoft applications (Excel, Teams, PowerPoint, and Word).
• Security clearance - this position requires the candidate to be able to obtain a DoD Secret security clearance and to maintain the clearance thereafter.
• Must be a US Citizen and show proof of citizenship.

Desired Experience:

• Active SECRET clearance.
• Understanding of the software development lifecycle including required activities for installation of software upgrades, patching and testing.
• Prior experience working with varied personnel for IT services (e.g. Windows, Help Desk, Mobile Devices).
• Prior experience working at GSFC.
• Prior experience working in NASA Ground or Space Network.
• Prior experience working with user device/IT systems requiring inventory tracking.
• Prior experience working alongside console operators.
• Prior knowledge of Operations Center operations.
• Prior knowledge of the DAPHNE+ project.
• Prior experience with AWS Cloud solutions from either a technical, development, or leadership perspective.
• Motivated, safety minded, and demonstrate a team attitude.
• Able to work well under pressure during live mission support operations while in a mission focused environment.
• Able to triage user and program tasks and/or issues to best support live operations environment.
• Demonstrates strong leadership, communication skills and ability to effectively motivate others.
• Ability to pivot between tasks while retaining focus with a mission-centric mindset.
• Willingness to act as solo Point of Contact (POC) when communicating with government and contractor personnel during testing, ticketing, troubleshooting, and resolution related meetings.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.