NCE Improvement Consultant

Ericsson; Plano (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Ericsson is seeking a Networks Construction & Engineering Improvement Consultant/Architect in Plano, TX. The role drives end-to-end transformation across construction and engineering services, focusing on digitization, automation, and improved customer delivery.

You will collaborate with regional teams to define a 1–3 year technology roadmap and deliver scalable improvements. The position emphasizes enhancing customer experience, delivery efficiency, and cost performance, with cross-functional

Qualifications

• Experience leading large-scale operational improvements in telecom or complex organizations.
• Strong analytical and problem-solving skills with ability to translate insights into actions.
• Ability to operate in ambiguous environments and drive change adoption.
• Consultant-level business and financial modelling skills.

Responsibilities

• Lead design-thinking initiatives to understand end-user needs and develop scalable solutions.
• Assess feasibility and build business cases to support investments and priorities.
• Design and implement new services, operating models, and delivery approaches.
• Drive change management to enable adoption of new processes and tools.
• Define metrics to monitor outcomes and continuously improve results.

Skills

Design thinking

Leadership

Analytical thinking

Change management

Stakeholder influence

Education

Bachelor’s degree in Business/Engineering

MBA preferred

Job description

Join our Team

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.

About this opportunity:

The Networks Construction & Engineering Improvement Consultant/Architect is responsible for identifying and delivering high-impact operational and business improvements across Construction and Engineering service area. This role drives end-to-end transformation, from opportunity identification and feasibility assessment through solution design, development, and deployment, using design thinking and strong leadership alignment.

Join our Team

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.

About this opportunity:

The Networks Construction & Engineering Improvement Consultant/Architect is responsible for identifying and delivering high-impact operational and business improvements across Construction and Engineering service area. This role drives end-to-end transformation, from opportunity identification and feasibility assessment through solution design, development, and deployment, using design thinking and strong leadership alignment.

The position emphasizes improving customer experience, delivery efficiency, and cost performance while defining and executing a 1–3 year roadmap for digitization and automation of customer delivery processes. The role works cross-functionally with regional and territory teams, subject matter experts, architects, and change leaders to embed sustainable ways of working and enable long-term cultural change.

What you will do:

• Lead design-thinking initiatives to understand end-user needs and develop scalable business and operational solutions that deliver step-change value.
• Assess feasibility and develop business cases to support investment and prioritization decisions.
• Design and implement new services, operating models, and delivery approaches, with a strong focus on digitization and automation.
• Drive change management efforts to support adoption of new processes, tools, and behaviors across the organization.
• Define and leverage performance metrics to monitor outcomes and continuously improve business results.

The skills you bring:

• Demonstrated experience leading large-scale operational or functional improvements in complex organizations, preferably within telecommunications.
• Strong analytical and problem-solving skills, with the ability to translate insights into actionable solutions.
• Proven ability to operate effectively in ambiguous environments and lead initiatives with undefined solutions.
• Consultant level business and financial modelling skills.
• Experience influencing stakeholders at all organizational levels and driving change adoption.
• Excellent communication and presentation skills geared towards senior management.
• Strong product management experience, with a track record of delivering transformation initiatives.
• Bachelor’s degree in Business, Operations, Engineering, or a related field. MBA preferred.

What happens once you apply?

Note: This section has been removed for formatting purposes.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Service Delivery Management

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.