NCE Improvement Consultant

Ericsson GmbH; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Ericsson GmbH is looking for a Networks Construction & Engineering Improvement Consultant/Architect in Plano, Texas. This role is vital for enhancing operational efficiency and customer experience across Construction and Engineering services.

The ideal candidate will lead design-thinking initiatives, develop business cases, and implement digitization strategies. A Bachelor's degree in a relevant field is required, and strong analytical and communication skills are essential for success.

Join us for a chance to drive significant transformation within the organization.

Qualifications

• Demonstrated experience leading large-scale operational improvements.
• Strong analytical and problem-solving skills.
• Ability to operate effectively in ambiguous environments.
• Experience influencing stakeholders and driving change adoption.
• Excellent communication skills geared towards senior management.

Responsibilities

• Lead design-thinking initiatives to understand end-user needs.
• Assess feasibility and develop business cases for investment decisions.
• Design and implement new services with a focus on digitization.
• Drive change management efforts to adopt new processes.
• Define and leverage performance metrics for continuous improvement.

Skills

Operational improvements

Analytical skills

Consultant level business modeling

Change management

Product management

Education

Bachelor’s degree in Business, Operations, Engineering, or a related field

MBA preferred

Job description

Join our Team

Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1, and TN. Ericsson also does not hire F-1’s working on EAD for this position.

The Networks Construction & Engineering Improvement Consultant/Architect is responsible for identifying and delivering high-impact operational and business improvements across Construction and Engineering service area. This role drives end-to-end transformation, from opportunity identification and feasibility assessment through solution design, development, and deployment, using design thinking and strong leadership alignment.

The position emphasizes improving customer experience, delivery efficiency, and cost performance while defining and executing a 1–3 year roadmap for digitization and automation of customer delivery processes. The role works cross-functionally with regional and territory teams, subject matter experts, architects, and change leaders to embed sustainable ways of working and enable long-term cultural change.

What you will do:

• Lead design-thinking initiatives to understand end-user needs and develop scalable business and operational solutions that deliver step-change value.
• Assess feasibility and develop business cases to support investment and prioritization decisions.
• Design and implement new services, operating models, and delivery approaches, with a strong focus on digitization and automation.
• Drive change management efforts to support adoption of new processes, tools, and behaviors across the organization.
• Define and leverage performance metrics to monitor outcomes and continuously improve business results.

The skills you bring:

• Demonstrated experience leading large-scale operational or functional improvements in complex organizations, preferably within telecommunications.
• Strong analytical and problem-solving skills, with the ability to translate insights into actionable solutions.
• Proven ability to operate effectively in ambiguous environments and lead initiatives with undefined solutions.
• Consultant level business and financial modelling skills.
• Experience influencing stakeholders at all organizational levels and driving change adoption.
• Excellent communication and presentation skills geared towards senior management.
• Strong product management experience, with a track record of delivering transformation initiatives.
• Bachelor’s degree in Business, Operations, Engineering, or a related field. MBA preferred.

Ericsson is proud to be an Equal Opportunity employer, learn more.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.