ICT Program Director

Ericsson GmbH; Bellevue (WA); On-site; USD 180,000 - 236,000; Full time

Job summary

Ericsson Inc. in Bellevue, WA is seeking an experienced ICT Program Director to lead large, customer-facing technology programs for a major Tier-1 operator.

You will oversee strategy, governance, and execution across core, cloud, and automation domains, driving AI-enabled network transformations. The ideal candidate has 5G, 5GC, IMS Core knowledge, autonomous networks expertise, and strong financial acumen.

Qualifications

• Education: Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field.
• Proven experience leading customer-facing program management in Telecom or Professional Services.
• Deep knowledge of 5G, 5G Core (5GC), IMS Core, and cloud-native architectures.
• Strong understanding of autonomous networks and orchestration per TM Forum AN model.
• Hands-on knowledge of AI/ML for network automation and GenAI implementations.
• Financial/commercial acumen including program finance management and modeling.
• Demonstrated ability to collaborate, own outcomes, and make data-driven decisions.
• Strong stakeholder management and cross-level communication.
• Track record delivering outcomes for Tier-1 operators; improving SLAs, on-time/on-budget delivery.
• Value creation and consultative selling capabilities.

Responsibilities

• Lead and manage large, complex multi-domain technology programs.
• Define and drive the total customer solution with cross-functional teams.
• Own program planning, governance, and execution across all scope.
• Manage operational customer relationship, including contract strategy and risk.
• Ensure compliance with contractual obligations and business cases.
• Identify opportunities to expand service scope and value.
• Reduce operational issues via automation and AI-driven solutions.
• Provide clarity and direction in fast-paced environments across Core, cloud, automation, and AI domains.
• Contribute to organizational growth, asset development, and Professional Services culture.

Skills

Program management

Telecom domain knowledge

5G knowledge

Cloud-native architectures

AI/ML for networks

Financial acumen

Stakeholder management

Data-driven decision making

Consultative selling

Education

Bachelor’s or Master’s degree in Information Technology/Computer Science

Tools

GenAI

Orchestration tools

Job description

Join our Team

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About this opportunity:

Ericsson is seeking an experienced ICT Program Director to join a high-performing, customer-facing team delivering core, cloud, and automation programs for a major Tier-1 telecommunications operator in the United States. Based in Bellevue, WA, this is an individual contributor role requiring full-time, in-office presence five days per week, with travel up to 10% as needed.

This role is central to driving complex, multi-domain technology transformation programs focused on AI-driven and autonomous network operations, cloud-native architectures, and next-generation Core network solutions. The right candidate will bring thought leadership, technical depth, and strong program delivery experience to achieve measurable outcomes for both the customer and the organization.

What you will do:

• Lead and manage large, complex, multi-domain technology programs aligned with Ericsson's strategy and customer objectives
• Define and drive the total customer solution in collaboration with cross-functional teams
• Own overall program planning, governance, and execution across all assignments within the program scope
• Manage the operational customer relationship, including contract execution strategy and risk management
• Ensure compliance with contractual obligations and business case requirements
• Identify opportunities to expand the scope of services and deliver additional value to the customer
• Reduce operational issues through the application of automation and AI-driven solutions
• Provide clarity and direction in fast-paced, ambiguous environments across Core, cloud, automation, and AI domains
• Contribute to organizational growth, asset development, and a strong Professional Services culture

The skills you bring:

• Education: Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related quantitative field or equivalent experience
• Proven experience leading customer-facing program management in a Telecom or Professional Services environment
• Deep knowledge of 5G, 5G Core (5GC), IMS Core, and cloud-native architectures
• Strong understanding of autonomous networks and orchestration, aligned with TM Forum's Autonomous Networks (AN) model
• Hands-on knowledge of AI/ML for network automation and practical experience with Generative AI (GenAI) and Agentic AI implementations
• Financial and commercial acumen, including program/project finance management and business modeling
• Demonstrated ability to work collaboratively, take ownership, and make data-driven decisions
• Strong stakeholder management and communication skills across all organizational levels
• Track record of delivering outcomes for Tier-1 operators, including improved SLAs and on-time, on-budget delivery
• Value creation and consultative selling capabilities

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Bellevue (Country/ City)

Job details: ICT Program Director/Manager

Compensation and Benefits at Ericsson

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

• Washington: $180,000-235,725

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.