NC Telecounselor

New Season; Charlotte (NC); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work environment

Three weeks PTO

Health, Dental, Vision insurance

FSA and Teladoc services

Life insurance

Short/Long term disability

401K with matching

Job summary

New Season is seeking a Telecounselor I to deliver individual counseling via HIPAA-compliant video for patients across the United States. Telecounselors may work remotely with schedules aligned to clinic needs, collaborating with a multidisciplinary team to support patient recovery.

The position requires a Master’s degree in a Human Services field and licensure (LMHC, LCSW, LMFT) or active Intern status with licensure expected within 90 days.

Qualifications

• Master's degree in a Human Services related field is required.
• Licensure as LMHC, LCSW, LMFT or equivalent preferred with 1 year at current license level; interns may be considered with licensure within 90 days of hire.
• Knowledge of telecounseling practices and HIPAA compliance.

Responsibilities

• Provide individual counseling via synchronous video platform.
• Educate patients on treatment and recovery steps.
• Maintain 50% direct patient contact hours monthly.

Skills

Interpersonal skills

Communication skills

Multitasking

Reliability

Education

Master's degree in Human Services

Current independent counseling license (LMHC/LCSW/LMFT) preferred

Job description

Description

TELECOUNSELOR I

New Season

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centres that specialise in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").

Operating in over 70 treatment centres in multiple states, our team members are engaged in medication‑assisted treatment, counselling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

New Season operates a number of nationally recognised and accredited methadone treatment centres dedicated to helping individuals with prescription drug abuse and/or opiate addiction regain control of their lives. We take great pride in treating our patients with dignity and respect in each phase of their treatment experience.

We are looking for a Telecounselor I to serve the community with our team.

Job Summary:

Telecounselors provides individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics across the United States. Telecounselors may be eligible to work remotely and must adhere to assigned schedules dependent on their clinic assignments and patient needs. Team members work within a multidisciplinary treatment team consisting of the Medical Director, Program Director, Treatment Services Coordinator, Counselors and Nurses to identify and meet the clinical needs of the patient and to assist in their overall well‑being.

Essential Functions:

• Performs individual counseling with assigned patients via synchronous video communication.
• Educates patient in all aspects of treatment, corresponding health issues and steps to recovery.
• Maintains a performance standard of 50% of hours worked spent in direct one on one patient contact each month.
• Completes patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments and all other program related documentation within the required time frames.
• May work with patients to complete intake, admission, discharge and transfer paperwork.
• Documents patient progress and completes organization and state mandated forms in the identified electronic health record and any other required systems.
• Maintains file compliance in accordance with policy and procedure and completes timely correction to any documents or files that are found to be out of compliance.
• Identifies any clinical/case management needs and works to address those needs.
• Establishes and maintains communication with assigned clinic leadership and support staff; responding to all emails within one (1) business day and maintaining a live updated shared calendar for patient scheduling purposes.
• Reports patient abuse, neglect and exploitation as required.
• Reports patient grievances as required.
• Coordinates Urine Drug Screens with clinic liaisons and completes any required documentation.
• Ensures the reading and understanding of the General, program and state specific Policy and Procedures Manuals.
• Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Actively participates in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy and any other agency site visits as dictated by the state laws or regulations.
• Participates in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Actively participates in both individual and group supervisions as scheduled.
• Ensures compliance with local, State, Federal and Colonial Management Group, LP rules, regulations and policies.
• Always acts in the best interests of the program and company; honours, supports, and protects the proprietary data and rights of the company.
• Performs other tasks as assigned by clinic, region or corporate leadership.

Minimum Qualifications:

• Education/Licensure/Certification:
  • Qualified candidates will have a Master's degree in a Human Services related field. It is preferred that candidates hold current independent counseling license (LMHC, LCSW, LMFT or equivalent) in the state that they will support at the time of hire, with at least 1 year at current license level; however consideration may be given to candidates who are current Registered Interns under active supervision and will obtain unrestricted licensure in the state that they will support within 90 days of hire.
• Experience Required: Knowledge and background in Substance Abuse and/or Telecounseling Services is preferred.
• Skill and Ability:
  • Possess excellent interpersonal and communication skills
  • Be able to multitask, work independently, prioritize, and be dependable and reliable
  • Possess basic mathematics skills

Benefit Highlights:

• Eligible for remote work environment
• 3 weeks of PTO
• Excellent Medical (EPO & PPO plans), Dental, and Vision Insurance
• FSA's and Teladoc services
• Life Insurance
• Short/Long Term Disability
• 401K with Matching

Job or State Requirements

NC Licensed counselor. ie LCAS, LCMHC, LCSW or LMFT