NAVSEALOGCEN ITSS -Computer user specialist

IT Partners, Inc; Fresno (CA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Computer User Support Specialist to provide Tier 1 and Tier 2 help desk support. This role involves troubleshooting issues, responding to trouble tickets, and collaborating with technical resources. Candidates should have strong problem-solving and customer service skills, along with relevant experience in IT support. Join a dynamic team where creativity and initiative are valued, and enjoy a range of benefits including health insurance, 401K, and bonuses.

Benefits

Health Insurance

401K

Life Insurance

Disability Insurance

Student Loan Assistance

Bonuses

Qualifications

• At least 3 years of IT support experience.
• Must have active secret security clearance.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support.
• Respond to trouble tickets and troubleshoot issues.

Skills

Customer Service

Problem Solving

Communication

Teamwork

Education

Cyber Security Workforce Certification, IAT-II

Tools

JIRA

Job description

Computer User Support Specialist

Locations: Mechanicsburg, PA, Kittery, ME, or Remote | Full Time

Description

The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support for systems supporting the logistics domain. Responsibilities include responding to trouble tickets, troubleshooting issues, providing recommendations, and escalating issues to technical subject matter experts as needed.

Requirements

• At least 3 years of experience in an IT support environment, preferably supporting Department of Navy logistics and supply chain systems or similar legacy portfolios.
• Active secret security clearance.
• Ability to troubleshoot and resolve user issues using desk guides and FAQs.
• Exceptional customer service skills.
• Experience with trouble ticketing systems such as JIRA.
• Ability to validate configurations and user setups.
• Strong problem-solving skills.
• Effective communication skills with users of varying IT knowledge.
• Ability to manage and prioritize multiple trouble tickets.
• Team-oriented with experience collaborating with technical resources.
• Familiarity with agile methodologies.
• Must obtain or have Cyber Security Workforce Certification, IAT-II.

Benefits

Since 1993, ITP has provided reliable, cost-effective solutions in the commercial and public sectors. We are Women-Owned Small Business Certified with a GSA IT 70 Schedule and a Navy SeaPort-e contract. Benefits include Health, 401K, Life, Disability, Student Loan Assistance, Bonuses, and more.

Join us at ITP, where creativity is encouraged, initiative is rewarded, and career growth opportunities abound. Apply now to be part of this dynamic team!