NAVSEALOGCEN ITSS -Computer user specialist

IT Partners, Inc; Herndon (VA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Computer User Support Specialist to provide Tier 1 and Tier 2 help desk support. The role involves troubleshooting issues, managing tickets, and ensuring exceptional customer service. Ideal candidates will have experience in IT support, particularly in logistics, and possess strong problem-solving skills. Join a dynamic team that values creativity and offers growth opportunities.

Benefits

Health Insurance

401K

Life Insurance

Disability Insurance

Student Loan Assistance

Bonuses

Qualifications

• At least 3 years of experience in an IT support environment.
• Must obtain or have Cyber Security Workforce Certification, IAT-II.

Responsibilities

• Provide Tier 1 and Tier 2 help desk support.
• Respond to trouble tickets and troubleshoot user issues.
• Support users to resolve problems or escalate tickets.

Skills

Customer Service

Problem Solving

Communication

Education

Cyber Security Workforce Certification, IAT-II

Tools

JIRA

Job description

Computer User Support Specialist

Location: Mechanicsburg, PA, Kittery, ME, or Remote

Employment Type: Full Time

Description

The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support for systems supporting the logistics domain. Responsibilities include responding to trouble tickets, offering recommendations, troubleshooting issues, and supporting users to resolve problems or escalate tickets to technical experts.

Requirements

• At least 3 years of experience in an IT support environment
• Experience supporting Department of Navy logistics and supply chain systems or similar legacy portfolios (preferred)
• Active secret security clearance
• Ability to troubleshoot user issues using guides and FAQs
• Exceptional customer service skills
• Experience with trouble ticketing systems
• Ability to validate configurations and user setups
• Strong problem-solving skills
• Effective communication with users of varying IT knowledge
• Ability to manage multiple tickets and prioritize tasks
• Experience with JIRA or similar tools
• Background in agile methodologies
• Must obtain or have Cyber Security Workforce Certification, IAT-II

Benefits

Since 1993, ITP has provided reliable, cost-effective solutions in the commercial and public sectors. We are Women-Owned Small Business Certified, with a GSA IT 70 Schedule and a Navy SeaPort-e contract. Benefits include health, 401K, life, disability, student loan assistance, bonuses, and more.

Join a company that encourages creativity, rewards initiative, and offers opportunities for growth. Apply now to be part of this dynamic team.