Navigation Center Supervisor

5Cities Homeless Coalition; Grover Beach (CA); On-site; USD 60,000 - 81,000; Full time

Job summary

5Cities Homeless Coalition seeks a Navigation Center Supervisor to oversee the Navigation office at Grover Beach, supervising Case Managers and coordinating with government and nonprofit partners to ensure coordinated care. The role involves training staff, policy updates, and representing the organization in county meetings.

The ideal candidate will have an Associate degree, 2+ years in homeless services, and 1+ year of supervisory experience, along with strong Excel/Outlook skills and a calm,

Qualifications

• Associates degree in a related field.
• At least 2 years of experience in homeless services or supportive housing.
• At least 1 year of supervision experience.
• High attention to detail.
• Ability to coordinate multiple projects under time pressure.
• Proficiency with Excel and Outlook.
• Ability to learn client tracking systems and electronic health/client records.
• Strong initiative and problem-solving skills.
• Excellent written and oral communication.
• Ability to engage diverse clients respectfully.
• Able to remain calm in demanding situations.
• Willingness to meet face-to-face with diverse backgrounds.

Responsibilities

• Oversee Navigation office operations and supervise case managers.
• Coordinate with government and community partners to streamline care.
• Provide staff training on data entry and procedures.
• Develop staff training and growth opportunities.
• Ensure staff meet job expectations through check-ins and coaching.
• Resolve operational problems and update policies and procedures.
• Assist with program manuals review and revision.
• Represent 5CHC in county meetings as needed.
• Collaborate with other supervisors to ensure smooth workflow.
• Assist case managers with case plans and client goals.
• Approve direct client assistance per grant guidelines.
• Support case management for complex cases and may manage a small caseload.
• Maintain compassionate engagement with clients.
• Resolve conflicts and de-escalate potentially violent situations.
• Handle client grievances and respond to emergencies.
• Maintain regular attendance.

Skills

Detail oriented

Time management

Communication

Supervisory experience

Bilingual Spanish

Problem solving

Interpersonal skills

Conflict resolution

Education

Associate degree

Tools

Excel

Outlook

Client-tracking systems

Electronic health/records platforms

Job description

Position: Navigation Center Supervisor

Reports To: Senior Housing Program Manager

Classification: Full-Time Exempt

Salary Range: $70,304 + per year

Supervisory Responsibilities: Yes

Best consideration date for applications is through Friday, September 11th at 5 pm with first round interviews scheduled to start on September 16th.

5Cities Homeless Coalition assists those who are experiencing or at-risk of homelessness to achieve housing stability, self-sufficiency, and improved health by providing resources, supportive services, and programs.Our

Our Vision

Through collaboration and leadership, the 5Cities Homeless Coalition is building an engaged community that fully understands the complexities of homelessness and actively shares the responsibility of creating and implementing solutions to reduce it.

Position Summary

The Navigation Center Supervisor provides oversight of 5CHC’s Navigation office, currently located at 100 S 4th St., in Grover Beach. The position oversees daily operations and supervises Case Managers providing direct client assistance. This position will collaborate with government entities, faith-based organizations, nonprofit service providers, law enforcement and local businesses to achieve 5Cities Homeless Coalition’s goal of developing a cohesive, collaborative and coordinated system of care.

Essential Functions

• Oversees services in 4 key programs:
• Coordinated Entry & Resource Referral
• Homelessness Prevention
• Rapid Re-Housing
• Homeless Youth Services
• Supervises staff in several programs, including scheduling, assigning and monitoring work, reviewing timecards and approving time off requests.
• Conducts training in proper data entry, operational procedures and functions, including safety.
• Recommends & schedules ongoing staff training, helping to develop professional growth opportunities.
• Ensures staff meet their job expectations through regular check-ins and coaching.
• Resolves operational problems, implements new procedures, creates, revises, and edits Policies and Procedures to have written standards to reference for daily activities, as needed.
• Assist in the review and revision of Program Manuals.
• Represents 5CHC at relevant meetings in SLO County, as deemed appropriate by management.
• Works collaboratively with other Supervisors and Program Managers to ensure consistent and streamlined workflow and service delivery.
• Assists case managers in creating case plans for clients with short, medium, and long-term goals and the steps to achieve those goals, as needed.
• Approves direct client assistance for different services while adhering to grant and contract guidelines.
• Assists with Case Management for complex cases and may hold a small case load depending on organizational capacity.
• Works compassionately with those who have difficulty engaging with service providers.
• Effectively resolves conflicts and de-escalates potentially violent situations.
• Resolves client grievances, as appropriate.
• Responds appropriately to emergencies.
• Regular, routine attendance.

Minimum Qualifications

• Minimum of an Associates’s Degree in a related field.
• Minimum of 2 years of experience in homeless services or supportive housing services.
• 1 year or more of supervision experience.
• High attention to detail.
• Ability to coordinate multiple projects simultaneously in a high-pressure and time-sensitive environment.
• Proficiency in Microsoft Office: Advanced proficiency in Microsoft Office Suite, specifically Excel (data management, formulas, reporting) and Outlook (professional communication and calendar management).
• Technical Adaptability: Demonstrated ability to quickly learn and master specialized client tracking systems, database software, and proprietary electronic health/client record platforms.
• Highly motivated self-starter, with proven ability to develop creative solutions.
• Display a high level of initiative, effort, and commitment towards completing assignments efficiently.
• Well-developed decision-making skills and attention to detail with a high level of accuracy.
• Excellent time management skills and the ability to work with minimum supervision.
• Professional demeanor and interpersonal skills.
• Ability to excel both individually and in a diverse, collaborative team environment.
• Excellent written and oral communication skills.
• Ability to handle sensitive and confidential client, employee, volunteer, and donor information and situations.
• Able to remain calm in demanding and unpredictable situations.
• Ability to meet face-to-face with individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues.

Preferred Qualifications

• Bilingual Spanish.
• Previous experience with social services and/or homeless programs.

Other Requirements (may be met at time of hiring with 5CHC)

• Successful completion of background screening.
• Reliable transportation, valid California driver’s license, and ability to qualify for organization’s driver insurance coverage.
• Current tuberculosis test.
• CPR/First Aid Certification.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate. Sometimes work may become stressful when working under pressure. The employee may be subjected to outside environmental conditions, including accessing areas inhabited by homeless persons that may be inhospitable and often difficult to access because of uneven or harsh terrain.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

While performing the job, this position typically spends time sitting, standing, walking, stooping, kneeling, climbing stairs, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, and making and receiving telephone calls. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee may be subjected to outside environmental conditions, including accessing areas inhabited by homeless persons that may be inhospitable and often difficult to access because of uneven or harsh terrain. The employee must be able to tolerate being outdoors in all types of weather for several hours at a time.

5Cities Homeless Coalition is an affirmative Action/Equal Opportunity Employer and does not unlawfully discriminate on the basis of race (including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), medical condition (including cancer and genetic characteristics), genetic information, marital status, gender (including gender identity and gender expression), age, sexual orientation, veteran and/or military status, the presence of any physical or mental disability (except where such is a bona fide occupational qualification), domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.

As with all positions at 5Cities Homeless Coalition, the employee filling this position is expected to work with a diverse workforce, optimize your personal performance, always work safely, willingly collaborate with your coworkers and supervisors to work more efficiently and effectively. You are expected to add your talents and ideas toward attaining our Mission: strengthening our community by mobilizing resources, fostering hope, and advocating for the unhoused and those facing homelessness.