Natural Resource Technician 1/2 (PCN 10-1022)

State of Alaska; Fairbanks (AK); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance and retirement benefi

Biweekly paycheck and paid holidays

Friendly, cooperative atmosphere

Job summary

The State of Alaska's Department of Natural Resources in Fairbanks seeks a Natural Resource Technician 1/2 to assist the Public Information Center with public inquiries and cash handling.

You will learn to use Alaska Mapper, LAS casefiles, and the Recorder's Office database while delivering friendly, accurate service as part of a small team with strong guidance and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• Experience with public inquiries or clerical work preferred.
• Ability to learn and use online research tools.

Responsibilities

• Provide excellent customer service for DNR inquiries.
• Receipting payments, processing fees, and balancing cash drawers.
• Use DNR online tools like Alaska Mapper, LAS, and Recorder's Office database.

Skills

Customer service

Oral communication

Interpersonal skills

Reading

Attention to detail

Education

High school diploma or equivalent

Job description

Job Description

The Department of Natural Resources, Office of the Commissioner, is recruiting for a Natural Resource Technician 1/2 position in Fairbanks.

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

The small, friendly Public Information Center (PIC) team provides guidance and support to customers as they navigate the Department of Natural Resources (DNR) programs.

Daily Tasks Include

• Providing excellent customer service while responding to general inquiries about DNR and its functions
• Receipting payments, processing fees, and balancing cash drawers (payments including but not limited to mining claims, land sales, permits, timber sales, material sales, State Parks decals)
• Utilizing and teaching DNR online research tools (including but not limited to Alaska Mapper, LAS casefile system, and Recorder's Office database)

Mission And Values/Culture

The PIC serves as the first point of contact and ensures excellent customer service to support the DNR mission.

We are looking for an energetic individual who loves working with the public, is willing to learn, and can work independently and as part of a small team.

Benefits Of Joining Our Team

• Entry-level into DNR and State of Alaska employment
• Ongoing training and exposure to other DNR divisions and programs for career advancement
• Biweekly paycheck, 12 paid holidays, paid vacation days, consistent weekday schedule
• Health insurance and retirement benefits
• Friendly, cooperative, and encouraging atmosphere

The Working Environment You Can Expect

Located at the front entrance of the DNR building at 3700 Airport Way, within walking distance to bus stops, grocery stores, and restaurants. A typical day includes heavy use of phones and computers at individual workstations and at the front counter, providing customer service and receipting payments. The three-person team at the Fairbanks PIC works closely with the Anchorage PIC and has daily contact with DNR staff from all the department’s divisions and offices, as well as other agencies and organizations.

We are looking for a candidate who possesses the following position-specific competencies.

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Minimum Qualifications

Natural Resource Technician 1 – Starting Salary $22.08

A high school diploma or the equivalent.

OR one year of experience performing a variety of office clerical assignments of average difficulty equivalent to an Administrative Clerk 2 with the State of Alaska.

OR one year of experience performing unskilled or entry-level tasks in any phase of forestry or fish and wildlife work, routine field maintenance, or patrol duties assisting in the prevention of violations and the enforcement of laws and regulations concerning fish and wildlife protection. This work is equivalent to Forest Technician 1-2, Fish and Wildlife Technician 1-2, or Fish and Wildlife Aide with the State of Alaska.

OR any combination of the above two substitutions totaling one year of experience.

Special Note

"High school diploma or the equivalent" is defined as any of the following:

• Issuance of a high school diploma by a school district, including foreign high schools.
• Issuance of a high school diploma by a state based on successful completion of a GED test.
• Issuance of a high school diploma by the military based on satisfactory completion of a GED test. Acceptance in full standing by an accredited college.
• Completion of any basic education course of 480 classroom hours (16 weeks at 30 hours per week).
• Six months of work experience performing duties closely related to the job class.
• Twelve months of work experience involving some routine tasks related to the job in question; for example, a stock clerk who maintains records or a table attendant who composes checks for customers would meet the high school requirement for a clerical class.

When an applicant has no experience related to the job, the following formula is used to determine high school equivalency: the highest grade of school completed plus the amount of work experience, which together total 12 years. This can be any kind of work experience.

Natural Resource Technician 2 – Starting Salary $24.87

Six months of experience at the entry level performing technical functions of natural resource management equivalent to a Natural Resource Technician 1, Forest Technician 3 or Environmental Technician 1 with the State of Alaska.

OR Six months of clerical work experience equivalent to an Administrative Clerk 3 or Recorder 1 with the State of Alaska.

OR 16 semester hours or 24 quarter hours of college coursework from an accredited institution.

OR any combination of the above where 3 semester hours or 4 quarter hours is equivalent to one month of experience.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aids or services, or alternative communication formats should call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the governmentjobs.com domain.

Catey Burtness-Adams

Natural Resource Specialist 3

Phone: [phone]

Email: [e-mail]

Careers With The State Of Alaska Offer MANY Benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
  • AVTEC
  • Confidential
  • Correctional Officers
  • Marine Engineers
  • Mt. Edgecumbe Teachers
  • Supervisory
  • Unlicensed Vessel Personnel/Inland Boatman's Union
  • Exempt employees (not covered by collective bargaining)
• The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year