Natural Resource Technician 1/2

State of Alaska; Fairbanks (AK); On-site; USD 30,000 - 34,000; Full time

Job summary

The Department of Natural Resources, Office of the Commissioner, is recruiting for a Natural Resource Technician 1/2 in Fairbanks. This is entry-level state employment with a front-line customer service focus at the Public Information Center, handling inquiries, payments receipts, and use of online tools.

Starting salaries are posted: NR Technician 1 at $22.08/hour and NR Technician 2 at $24.87/hour. A high school diploma or equivalent is required, with substitutions described.

Qualifications

• Provides excellent customer service to public inquiries about DNR programs.
• Receipting payments, processing fees, and balancing cash drawers.
• Uses online tools such as Alaska Mapper, LAS, Recorder's Office database.

Responsibilities

• Assist customers at the Public Information Center and at the front counter.
• Respond to general inquiries and guide users through DNR processes.
• Learn and apply DNR tools and procedures to support daily operations.

Skills

Customer Service

Oral Communication

Interpersonal Skills

Reading

Attention to Detail

Education

High school diploma or equivalent

Job description

The Department of Natural Resources, Office of the Commissioner, is recruiting for a Natural Resource Technician 1/2 position in Fairbanks.

This position is open to Alaska Residents only.

Please check our residency definition to determine if you qualify.

What You Will Be Doing:

The small, friendly Public Information Center (PIC) team provides guidance and support to customers as they navigate the Department of Natural Resources (DNR) programs.

Daily tasks include:

• Providing excellent customer service while responding to general inquiries about DNR and its functions
• Receipting payments, processing fees, and balancing cash drawers (payments including but not limited to mining claims, land sales, permits, timber sales, material sales, State Parks decals)
• Utilizing and teaching DNR online research tools (including but not limited to Alaska Mapper, LAS casefile system, and Recorder's Office database)

Mission and Values/Culture:

The PIC serves as the first point of contact and ensures excellent customer service to support the DNR mission.

We are looking for an energetic individual who loves working with the public, is willing to learn, and can work independently and as part of a small team.

Benefits of Joining Our Team:

• Entry-level into DNR and State of Alaska employment
• Ongoing training and exposure to other DNR divisions and programs for career advancement
• Biweekly paycheck, 12 paid holidays, paid vacation days, consistent weekday schedule
• Health insurance and retirement benefits
• Friendly, cooperative, and encouraging atmosphere

The Working Environment You Can Expect:

Located at the front entrance of the DNR building at 3700 Airport Way, within walking distance to bus stops, grocery stores, and restaurants. A typical day includes heavy use of phones and computers at individual workstations and at the front counter, providing customer service and receipting payments. The three-person team at the Fairbanks PIC works closely with the Anchorage PIC and has daily contact with DNR staff from all the department’s divisions and offices, as well as other agencies and organizations.

We are looking for a candidate who possesses the following position-specific competencies.

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may including effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Natural Resource Technician 1 – Starting Salary $22.08

A high school diploma or the equivalent.

OR one year of experience performing a variety of office clerical assignments of average difficulty equivalent to an Administrative Clerk 2 with the State of Alaska.

OR one year of experience performing unskilled or entry-level tasks in any phase of forestry or fish and wildlife work, routine field maintenance, or patrol duties assisting in the prevention of violations and the enforcement of laws and regulations concerning fish and wildlife protection. This work is equivalent to Forest Technician 1-2, Fish and Wildlife Technician 1-2, or Fish and Wildlife Aide with the State of Alaska.

OR any combination of the above two substitutions totaling one year of experience.

Special Note:

"High school diploma or the equivalent" is defined as any of the following:

• Issuance of a high school diploma by a school district, including foreign high schools.
• Issuance of a high school diploma by a state based on successful completion of a GED test.
• Issuance of a high school diploma by the military based on satisfactory completion of a GED test. Acceptance in full standing by an accredited college.
• Completion of any basic education course of 480 classroom hours (16 weeks at 30 hours per week).
• Six months of work experience performing duties closely related to the job class.
• Twelve months of work experience involving some routine tasks related to the job in question; for example, a stock clerk who maintains records or a table attendant who composes checks for customers would meet the high school requirement for a clerical class.

When an applicant has no experience related to the job, the following formula is used to determine high school equivalency: the highest grade of school completed plus the amount of work experience, which together total 12 years. This can be any kind of work experience.

Natural Resource Technician 2 – Starting Salary $24.87

Six months of experience at the entry level performing technical functions of natural resource management equivalent to a Natural Resource Technician 1, Forest Technician 3 or Environmental Technician 1 with the State of Alaska.

OR Six months of clerical work experience equivalent to an Administrative Clerk 3 or Recorder 1 with the State of Alaska.

OR 16 semester hours or 24 quarter hours of college coursework from an accredited institution.

OR any combination of the above where 3 semester hours or 4 quarter hours is equivalent to one month of experience.

** Please read the information below carefully. **

At the time of the interview, please ensure that you provide the following materials. Failure to do so may result in loss of consideration. Required documents include:

• Three professional references; at least two must be current and/or former supervisors. Include phone and email.
• Copy of transcript if using education to meet the minimum requirements.

Special Notices

• Position is public-facing and has a consistent, weekday, in-person schedule.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aids or services, or alternative communication formats should call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the governmentjobs.com domain.

For specific information about this position, please get in touch with the hiring manager at the following:

Catey Burtness-Adams

Natural Resource Specialist 3

Phone: [phone]

Email: [e-mail]