Natural Helper

theirc; Miami (FL); Hybrid; USD 24,000 - 25,000; Part time

Job summary

The International Rescue Committee (IRC) in Miami is seeking a Natural Helper to support immigrant children and families. You will coordinate services, assist caseworkers, and help families access resources to ensure safety and smooth integration into the new community.

This part-time role requires bilingual English/Spanish, strong communication, and attention to detail. Applicants should be prepared for travel within Miami-Dade and tight collaboration with diverse teams.

Qualifications

• Must pass a background check and have a high school diploma or equivalent.
• Bilingual ability in English and Spanish required with strong written and verbal communication.
• Experience in human services preferred and ability to work in a multicultural setting.

Responsibilities

• Enroll clients in the internal intake system (Trust Central) and manage referrals.
• Assist with existing cases, contact sponsors and families as directed.
• Maintain client data and case notes for all active and dismissed cases.
• Assist with filing and daily record maintenance in physical or Trust Central files.
• Help update resource spreadsheets and support home visit documentation.

Skills

Bilingual (English/Spanish)

Strong communication

Organized and detail-oriented

Independent worker

Problem-solving

Multi-cultural teamwork

Microsoft Office

Valid driver’s license

Education

High school diploma or equivalent

Tools

Trust Central

PC systems

Job description

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview

Job Overview: The Natural Helper will assist the Success Coach in providing services to immigrant children and their families. The Natural Helper will coordinate services to ensure that the children are living in a safe environment and integrating well into their new community. The Natural Helper will assist the caseworker in connecting them to appropriate services and resources. Travel within Miami-Dade County. This is a part time position.

Major Responsibilities

• Ensure clients are properly enrolled in the programs internal intake system (Trust Central)
• Assist with accepting referrals, managing active cases, and contacting sponsors and families as directed by assigned caseworker
• Maintain data on all clients enrolled in the program and all dismissed clients, including actions taken with youth, sponsor, and referring organization in the form of progress/case notes
• Assist with filing, closing, and with overall daily maintenance of records found in either the physical case file and/or on Trust Central
• Assist with managing and updating resource spreadsheet
• Assist program staff with preparing home visit documentation including locating case specific resources/services prior to a scheduled home visit
• Assist with making referrals to partnering organizations
• Attend all organizational required trainings
• Assist with the submission of monthly stabilization fund and Contributions In-kind (CIK) reports, and quarterly unduplicated client reports
• Other duties as assigned

Job Requirements

Key Working Relationships: Position reports to Program Supervisor

• Excellent communication and writing skills
• Required - Bilingual ability in English and Spanish
• Organized with attention to detail
• Able to work independently and under pressure
• Creativity and initiative to follow through on projects
• Strong desire to help people and enthusiasm for working in a multi-cultural setting
• Computer literacy - preferably with PC systems
• Valid driver’s license, reliable access to an insured vehicle.
• Education: Must pass a background check, High school diploma or equivalent required.
• Work Experience: Relevant professional experience in human services field preferred.

Demonstrated Skills & Competencies

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in Spanish is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment

A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities. Occasional domestic (non-local) travel required; up to 10%. May require occasional weekend and/or evening work. This position is expected to end on September 30, 2027.

Compensation

Compensation: (Pay Rate: $17.53 - $18.45/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct . Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding , Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions