National Youth Advocate Program

Saludos Hispanos

Phoenix (AZ)

On-site

USD 36,000 - 45,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

A community-focused organization in Phoenix, AZ, is seeking a dedicated Case Aide to support unaccompanied minors. This full-time role involves assisting with case management and ensuring effective program operations. The ideal candidate will possess strong organizational skills, compassion for youth, and excellent communication abilities. Competitive salary offered between $36,000.00 and $45,000.00 annually, along with comprehensive benefits including health insurance and flexible spending accounts.

Qualifications

Must have a valid HS Diploma, BA or BS preferred.
At least 4 years of experience in a professional setting.
Demonstrated written, verbal, and interpersonal skills.

Responsibilities

Assist in day-to-day case management tasks.
Ensure youth are properly enrolled in programs.
Drive clients to service appointments as needed.

Skills

Compassionate

Organizational skills

Communication skills

Ability to work independently

Sensitivity to cultural diversity

Strong customer service

Education

HS Diploma; BA or BS Degree

Job description

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within our organization! If you are passionate about working with children and have experience working with unaccompanied minors and the Office of Refugee Resettlement (ORR), we encourage you to apply for this position!

Who we are

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We believe you are compassionate and dedicated to serving your clients and communities for this reason NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

Working at NYAP

NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
Healthcare Benefits for you and your family
Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays) and Work Anniversary Trips!
Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education

Position Title: Case Aide- JOR

Position Summary

The Case Aides will work closely with the Case Manager and Lead Case Manager and others in collaboration for the reunification program. The case aide is responsible for assisting in the day-to-day tasks to ensure that case management services are provided to youth in a timely manner. The case aide is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours and weekends.

RESPONSIBILITIES

The Case Aide will perform duties including, but not limited to:

Must ensure that youth are properly enrolled in the programs internal intake system.
Complete and secure inventory of personal belongings/valuables of youth.
Ensure DHS and ORR placement documents are filed and uploaded to UAC portal software.
Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.
Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
Assist with the coordination of legal service providers’ “Know Your Rights’ presentations.
Facilitate attorney to client contact as request by the attorney or youth.
Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, consulate interviews or other appointments as per contractual requirements as needed. Also include transporting youth within the US, if reunified.
Create client intake case files with necessary intake documents.
Assist with filing, closing and with overall daily maintenance of records found in either the physical case file and on ETO or UAC portal software.
Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.
Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program.
Ensure the provision of follow-up service phone calls are conducted 30 days after youth’s reunification and discharge from program.
Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel and rental care).
Assist with the coordination of fingerprint services for family reunification at program designated digital site.
Organized, works with a sense of urgency and is a deadline-driven self-started capable of juggling multiple priorities at once and executing each to completion despite obstacles.
Proficiency to easily listen to verbal communication and transcribe and translate that information in to clear written error-free communication.
Demonstrated ability to service a diverse group of clients, to include refugees or other minority families
Aptitude to work cross functionally and deliver the highest qualify of work under extreme pressure and in a fast paced environment.
Ability to work independently and exercise a high level of confidentiality.
Proven experience and high level of comfortability operating technology and learning new software applications.
Proficiency in operation of and maneuvering of computers, smart phones and knowledge use of social media, web chat

MINIMUM QUALIFICATIONS

HS Diploma; BA or BS Degree.
(4) four years’ experience in a professional setting preferred.
Minimum automobile insurance coverage of $100,000/$300,000 bodily injury liability.
Results-oriented with demonstrated experience in strategic thinking, innovation, and flexibility in dealing with changing environments.
Stellar written, verbal and interpersonal communication skills with the ability to communicate with all levels of the organization in a clear, timely and effective manner.

OTHER SKILLS

A long-term view on people expressed through compassion and support.
A passion to be involved in high-impact work that makes a difference.
A drive for excellence and continual improvement.
Excellent customer service and communication skills.
Sensitivity to cultural diversity.
Enthusiastic self-starter.
Strong organizational and administrative skills.
Works well independently and as a team member.

COVID-19 Considerations

In the spirit of caring for one another and our community, NYAP Immunization Policy and Procedures requires all employees, contractors, interns and volunteers be fully vaccinated against COVID-19, except to the extent an individual is eligible for an exemption or the policy and procedure is not applicable by law. The State of IL has a separate mandate. For more information contact Human Resources at 614-487-3888.

This job description is not an all-inclusive list of duties but rather a reflection of typical work performed in that position.

If this is you visit us at www.nyap.org/employment/

Job Type: Full-time

Pay: $36,000.00 - $45,000.00 per year