National Travel Support Team Analyst (Accounting Clerk II)

RPMGlobal; Lexington Park (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a National Travel Support Team Analyst, where you'll provide essential support to federal clients in the Defense Travel System. This role is perfect for someone with strong customer service skills, capable of managing high-pressure situations and ensuring compliance with travel regulations. You'll thrive in a collaborative environment that values adaptability and attention to detail. This is a fantastic opportunity to contribute to a mission-driven organization that prioritizes employee satisfaction and professional growth. If you're ready to make a difference and support vital government operations, this role is for you.

Benefits

Family-like work environment

Recognition awards

Professional growth opportunities

Qualifications

• 3-5 years in customer service or business roles required.
• Strong multitasking and communication skills are essential.

Responsibilities

• Provide application support for the Defense Travel System.
• Assist customers with travel arrangements and compliance.

Skills

Customer Service

Multitasking

Attention to Detail

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Summary

The MIL Corporation is seeking a National Travel Support Team Analyst (Accounting Clerk II) to support a Federal Government client in NAS Patuxent River, MD.

This position is with the Central Travel Agency (CTA) and will provide direct application support for the Defense Travel System and its user community.

This position currently requires a full-time on-site schedule with 5 days on-site and is eligible for Compressed Work Schedule (CWS). Teleworking is not available. Schedule is subject to change based on company/contract requirements.

This position is not eligible for The MIL Referral Bonus program.

Responsibilities

• Provide direct application and travel administration support for the Defense Travel System and its user community.
• Provide personalized assistance to customers, managing time-sensitive and high-pressure travel arrangements, resolving system issues, and ensuring strict compliance.
• Demonstrate adaptability and multitasking skills to accommodate different scenarios and customer preferences.
• Walk users through document processing steps and provide basic troubleshooting assistance.
• Provide guidance related to business rules and JTR compliance.
• Utilize the NHDSM call logging system to receive trouble calls, record documents reviewed, adjustments made, and contact made with travelers or travel preparers.
• Review documents using the Defense Travel System (DTS) to verify travel orders are in compliance with JTR/JFTR regulations and Command directives.
• When necessary, make limited adjustments to travel authorizations or vouchers, and/or contact travelers or travel preparers by telephone to gather further information or resolve more complex issues.

Travel

None

Required Qualifications

• 3-5 years of experience in a customer service and/or business-oriented position
• Ability to multitask and adapt to different scenarios and customer personalities as necessary
• Experience with Microsoft Office Suite
• Ability to work scheduled hours consistently
• Ability to work until 5:00pm
• Good verbal and written communication skills
• Great attention to detail
• Excellent organizational skills
• Must be able to follow directions

Desired Qualifications

• Previous DoD experience
• Previous travel experience

Education

High School Diploma or Equivalent

Clearance

All applicants for this position must possess a current Secret clearance; please note that the clearance process takes into account financial background aspects.

Compensation

The SCA (Service Contract Act) role at The MIL Corporation is subject to the regulations and guidelines set forth by the U.S. Department of Labor. As an SCA position, it is classified as a service contract and is subject to specific wage determinations and benefit requirements mandated by the government.

The compensation and benefits for the SCA role at The MIL Corporation will be in accordance with the prevailing wage rates and benefits specified by the Department of Labor for the specific job classification and location. The current rate is $20.38 - $21.89 per hour.

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology – and we are looking for candidates like you! Whether you’re fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here and it truly shows through our various recognitions & awards. Some of our most recent awards include:

• 2021-2022, Top Workplaces USA award (Energage)
• 2017-2022 Top Workplaces Award, Greater Washington Area (The Washington Post)
• 2018-2022 Certified Great Workplace, Great Place to Work
• 2021 & 2022, Best Workplaces in Consulting & Professional Services
• 2021 Fortune Best Workplaces for Millennials
• 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
• 2020-2022, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
• 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
• 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.