National Service Technician & Trainer — Training Leader

Terex Utilities - USA; Watertown (SD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Life insurance

AD&D

Short-term disability

401k matching

Employee stock purchase plan

Tuition reimbursement

Job summary

Terex Utilities seeks a National Service Technician/Trainer in Watertown, SD to lead on-site service and repair operations and deliver technical training for customers. You will work closely with engineering, coordinate factory workshops, and create instructional materials to support field teams.

The role requires at least five years in the industry and the ability to achieve FPS and NCCCO certifications within a year. Travel and international training may be involved.

Qualifications

• Minimum of five (5) years of experience in the industry.
• Ability to become an FPS Certified instructor within one year from date of acceptance.
• Ability to become an NCCCO Certified Digger Derrick Operator within one year from date of acceptance.
• Ability to become an NCCCO Certified Foundation Drill Operator within one year from date of acceptance.

Responsibilities

• Coordinate and be accountable for on-location service and repair operations.
• Perform Operator and Mechanic training for internal and external customers.
• Answer calls from customers on the Service Queue to diagnose and restore equipment.
• Identify parts and supplies needed to restore equipment to safe operation.
• Work with engineering on technical matters and relay recommendations to customers or distributors.
• Conduct on-site service and repair calls, diagnose problems, and perform repairs.
• Plan, coordinate, and execute Factory Workshops in Watertown.
• Produce training materials such as PowerPoints and tech-tips.
• Support international training as needed.

Skills

Training delivery

Customer service

Communication

Problem solving

Technical aptitude

Education

FPS Certified instructor

NCCCO Digger Derrick Operator

NCCCO Foundation Drill Operator

Job description

Terex Utilities seeks a National Service Technician/Trainer in Watertown, SD to lead on-site service and repair operations and deliver technical training for customers. You will work closely with engineering, coordinate factory workshops, and create instructional materials to support field teams.

The role requires at least five years in the industry and the ability to achieve FPS and NCCCO certifications within a year. Travel and international training may be involved.