National Service Manager

Consolidated Metco; Vancouver (WA); On-site; USD 100,000 - 172,000; Full time

Benefits offered by this job

ESOP program

401(k) matching

Paid vacation and holidays

Wellness reimbursement

Job summary

Consolidated Metco seeks a highly technical National Service Manager to support ConMet products across the sales and service life cycle. This home-based role serves commercial vehicle customers nationwide, acting as a trusted technical resource for fleet, aftermarket, OEM/OES, and dealer customers.

You will deliver product installation, training, diagnosis, maintenance, warranty, and post-sales support while collaborating with sales, engineering, marketing and service teams.

Qualifications

• Bachelor’s degree in engineering or related field plus 5+ years of service/technical sales experience.
• Master’s degree in engineering preferred plus 3+ years relevant experience; or
• High school diploma with 10+ years of related service experience.

Responsibilities

• Deliver in-person and virtual training on installation, maintenance, repair and diagnostics of ConMet products.
• Support customer service needs including field installs, testing, warranty activities.
• Build relationships with customers, especially service and warranty personnel.
• Coordinate and prioritize service calls, installations, and regional needs.
• Communicate product issues and training needs to internal teams.
• Resolve customer concerns with focus on long-term satisfaction.
• Develop training programs and educational resources for service and maintenance.
• Represent ConMet at industry events and with fleet customers.
• Maintain awareness of products, industry trends and vehicle maintenance practices.

Skills

Technical expertise

Presentation skills

Relationship building

Conflict resolution

Field-based work

Education

Bachelor’s degree in engineering or technical field

Master’s degree in engineering or technical field

High school diploma + 10+ years relevant experience

Job description

ConMet is seeking a highly technical, driven and customer-focused National Service Manager to support ConMet products throughout their sales and service life cycle. This home-based, individual-contributor position focuses on commercial vehicle customers across the United States.

In this role, you will serve as a trusted technical resource for ConMet’s fleet, aftermarket, OEM/OES, and dealer customers. You will provide product installation, training and diagnosis, maintenance, warranty, and post-sales support while working closely with ConMet’s sales, engineering, marketing and service teams. You will also become a subject matter expert on ConMet products and related vehicle systems.

The ideal candidate has strong technical and presentation skills, excels at relationship building and conflict resolution, and is comfortable working independently in a field-based role. Extensive air and vehicle travel is required, sometimes on short notice, including up to 70% overnight travel and occasional weekends.

Key Duties

• Deliver in-person and virtual training on the installation, maintenance, repair, and diagnostics of ConMet products and related systems.
• Support customer service needs, including field installations, product testing, failed-product analysis, investigations, and supporting warranty activities.
• Build strong relationships with customers, particularly service and warranty personnel, while representing the ConMet Service Group in the field.
• Coordinate and prioritize service calls, installations, and regional customer needs to ensure timely, effective support and resolution.
• Communicate product issues, training needs, customer feedback, and development opportunities to internal engineering, sales, marketing and service teams.
• Resolve customer concerns professionally and effectively, with a focus on long-term customer satisfaction and loyalty.
• Develop training programs, skills testing, and educational resources for product installation, service, and maintenance.
• Represent ConMet at industry associations, fleet-maintenance events, technical schools, skills competitions, and other regional or national events.
• Maintain awareness of ConMet products, industry trends, competitors, and vehicle maintenance practices.

Qualifications

• Bachelor’s degree in engineering, a technical discipline, or related field preferred, plus 5+ years of experience in service, technical sales, or a related field;
• Master’s degree in engineering, a technical discipline, or related field preferred, plus 3+ years of relevant experience; or
• High school diploma or equivalent plus 10+ years of relevant service, technical sales, or related experience.

ConMet is…

An Amsted Industries company and has been advancing the commercial vehicle industry since 1964. A leading global provider to original equipment manufacturers and aftermarket channels, ConMet deliverswheel ends,cast metal components,plastic systems, andautomated aerodynamic devices. Designed, engineered, tested, and manufactured in-house, ConMet’s comprehensive portfolio is built to enhance vehicle efficiency, performance, and sustainability. Standard on most heavy‑duties vehicles in North America, ConMet products are increasingly adopted in global markets.

A Solutions Provider

We’ve been driving the commercial vehicle industry forward with transformative solutions since 1964. In fact, ConMet solutions and products are installed as OEM first‑fit equipment on virtually all heavy‑duties trucks in North America.

People‑First

Collaboration and innovation are at the heart of everything we do. We focus on creating an environment where our people can thrive by improving our workplaces and our communities across all our global locations.

Customer Focused

For decades, ConMet has been a trusted partner to OEMs, fleets, Tier 1 suppliers, and the aftermarket. We supply forward‑thinking, high‑performance solutions that bring value to our customers.

Committed To Sustainability

Today’s biggest global challenges require transformative change, and we’re committed to doing our part to reduce our carbon footprint and drive environmental sustainability in the commercial vehicle industry.

Compensation & Benefits

• New hires generally start at between $100,000 - $136,000.
• The full salary range for the position, across all geographies, is $100,000 - $172,000 per year. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience.
• Targeted annual bonus is based on company performance to objectives during the fiscal plan year which runs from October 1 – September 30.
• Comprehensive employee benefits package, including medical/dental/vision coverage, life and disability protection.
• Vacation plan – ConMet offers exempt employees a paid vacation benefit that provides the flexibility to take time off from work based on factors including good discretion, sound performance, and consideration of overall team and business needs.
• Paid sick leave up to 10 days (80 hours) per calendar year.
• ConMet offers an extremely strong retirement package:
  • ESOP - Participation (100% company paid) in the ConMet/Amsted Employee Stock Ownership Program (ESOP). The Company contributes 10% of considered compensation into this plan each fiscal year.
  • 401k - The Company provides a 401(k) Plan with a 4% employer contribution match.
• Ten paid holidays per year.
• Wellness reimbursement.

ConMet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristics protected by federal, state, or local laws (“Protected Characteristics”). Ensuring fair wages is an important Company value. Accordingly, the Company will not pay wages to any employee at a rate less than the Company pays to other employees for work that is substantially equivalent and requires comparable skills unless a bona fide factor justifies a pay differential. The Company prohibits pay disparity based on Protected Characteristics or prior salary history. The Company prohibits retaliation against employees for discussing compensation.

Please note: We are unable to provide visa sponsorship (including, but not limited to, H‑1B, TN, or other work visas) for this role at this time. Applicants must be authorized to work in the United States without the need for sponsorship.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.