National Security Case Support Analyst

Embedded Shishya; United States; Remote; USD 46,000 - 94,000; Full time

Benefits offered by this job

Best Place to Work

Flexible time off

Learning and development opportunities

Competitive benefits

Job summary

CACI, Inc. is seeking a full-time Case Support Analyst to support national security investigations, handling investigator helpline inquiries and case scoping. The role requires U.S. citizenship, sensitivity to policy, and compliance with security clearances.

The position involves heavy multitasking, strong communication, and accurate case documentation, with shifts including mornings and occasional late afternoon coverage to meet client needs. Benefits and advancement opportunities are offered.

Qualifications

• Bachelor’s degree or equivalent work-related experience in conducting Federal background investigations and/or reviewing Federal background investigation reports

Responsibilities

• Serve as subject matter expert by demonstrating knowledge of customer policies and procedures including case coverage for all case types, issue resolution, reporting requirements, and working knowledge of FWS
• Answer field investigator, reviewer, and section lead case related questions and concerns via telephone and email
• Understand the essential functions of field and review department positions
• Reviews the front end of field investigations for compliance with national standards and customer requirements
• Provides guidance to CACI field staff regarding responsibilities to the investigation and issues raised during conduct
• Assess designated case types to communicate important case information to the field while cancelling unwarranted items and ensuring necessary field work is scheduled or extended
• Manage daily workload and task list, prioritizing based on customer, business needs, and team needs; participate in all mandatory meetings
• All functions to be carried out in an honest, ethical, and professional manner, per company policies; seek clarification if unsure
• Other duties as assigned

Skills

Federal background investigations

Case management

Customer service

Multitasking

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

CACI, Inc. is seeking a full-time Case Support Analyst to support national security investigations, handling investigator helpline inquiries and case scoping. The role requires U.S. citizenship, sensitivity to policy, and compliance with security clearances.

The position involves heavy multitasking, strong communication, and accurate case documentation, with shifts including mornings and occasional late afternoon coverage to meet client needs. Benefits and advancement opportunities are offered.