National Recruiter I

The Chronicle Of Higher Education, Inc.; Lynchburg (VA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Job summary

Liberty University is seeking a National Recruiter to guide prospective students and families through inquiries and applications at college fairs and high schools, handling calls, emails, chats, and texts, and supporting on‑campus events.

You will assist prospective students through all phases of the recruitment and enrollment process: inquiry, applying to the university, submitting admissions documents, and ultimately completing financial check‑in and enrolling in courses.

Qualifications

• Bachelor's degree required; strong communication skills.
• Customer service or phone experience preferred.
• Effective written and verbal communication; ability to analyze information and solve problems.

Responsibilities

• Contact prospective students daily through various channels to follow up on inquiries and applicants.
• Guide students through applying, submitting deposits, and related fees with PCI compliance.
• Assist with financial aid guidance and scholarship opportunities.
• Support Financial Check-In to secure enrollment.
• Help students with course registration and selecting degree programs.
• Ensure FERPA compliance and other regulatory guidelines.
• Participate in university events and promote Liberty University at various venues.
• Manage travel for school visits and meetings with counselors and influencers.
• Maintain up-to-date databases of activity and metrics.
• Provide on-campus tours as needed.

Skills

Communication skills

Customer service

Phone experience

Written communication

Education

Bachelor's degree

Job description

The National Recruiter will provide guidance to prospective students and their families through the collection of inquiries and applications at college fairs and high schools; handling inbound/outbound phone calls, emails, chats, and texts; and supporting on‑campus events. They will assist prospective students through all phases of the recruitment and enrollment process: inquiry, applying to the university, submitting admissions documents, and ultimately completing financial check‑in and enrolling in courses.

Essential Functions and Responsibilities

1. Contact prospective students on a daily basis through a variety of communication channels to follow‑up with inquiries and applicants regarding their enrollment to Liberty University.
2. Guide students on the process of applying to the university and submitting a confirmation deposit; collection of fees for both processes are expected and will require PCI compliance.
3. Guide students on the financial aid process and scholarship opportunities.
4. Guide students through Financial Check‑In to secure their enrollment.
5. Assist students with course registration and choosing a degree program that will best match their desired career.
6. Adhere to Federal regulations such as the Family Educational Rights and Privacy Act (FERPA), Telephone Consumer Protection Act (TCPA), and other governing regulations, to ensure the privacy and protection concerning prospective students.
7. Participate in university events throughout the calendar year such as College For A Weekend, Experience LU, Summer Orientation, and similar on‑campus events.
8. Actively promote Liberty University at high schools, churches, music festivals, conferences, or other select venues.
9. Manage travel schedule for school visits, meetings with guidance counselors, youth pastors, and other influencers or students.
10. Keep databases updated and maintained pertaining to personal activity. This responsibility includes expense data, visit data, inquiry and application counts, contact information gathered and other pertinent data.
11. Provide on‑campus tours as needed.
12. Other duties and responsibilities as assigned.

Qualifications, Credentials, and Competencies

A bachelor's degree and strong communication skills are required. Previous customer service or phone experience preferred. Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills. Regularly lift 20 pounds or fewer.

To obtain LU‑approved driver certification, individuals must be 21 years of age or older, possess a valid driver’s license with a minimum of five (5) years of documented driving history, and maintain a clean driving record.

Approximately 25% of this job will be executed in a climate‑controlled setting, such as an office, school, convention center, or other event venue. Approximately 75% of this job is conducted on the road. Working environments will vary. Much of the time on the road will be in a plane, train, or other automobile. Other opportunities may be in non‑climate controlled outdoor settings at events such as music festivals, or other outdoor venues. Must be willing to work long shifts (12 hours +) on both weekdays and weekends.

Time Type

Full time

Location

Hybrid

Pay Range

Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.

Eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

$45,000.00 - $60,000.00

Equal Opportunity Employer

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious‑affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.