National Program Director

Syneos Health Commercial Solutions; Charlotte (NC); On-site; USD 170,000 - 240,000; Full time

Job summary

Syneos Health Commercial Solutions seeks a National Program Director to lead field sales strategy and oversee the nationwide commercial program. You will partner with client sales leadership, recruit and develop the field team, and ensure performance targets are met with disciplined execution.

The role requires senior leadership experience in pharma sales operations, strong analytical skills, and a track record of successful product launches.

Qualifications

• Bachelor's degree required; Master's preferred.
• 15+ years of commercial pharmaceutical experience.
• 5+ years leading national or regional teams.
• 3+ years cardiovascular experience preferred.
• Strong leadership, management and operational oversight experience.
• Analytical, metric-driven with strategic sales execution.

Responsibilities

• Lead hiring and execution of field commercial strategy.
• Serve as primary client contact for product promotion and field team.
• Oversee P&L and ensure deliverables meet contracted service levels.
• Develop national sales strategy to achieve brand goals.
• Monitor market trends and identify growth opportunities.
• Collaborate with Analysis & Reporting to design performance reports.
• Oversee recruiting, hiring, and staff development for management and sales teams.
• Provide ongoing feedback and foster a high-performance work environment.
• Design and oversee incentive compensation plans and adherence to policies.

Skills

Leadership

Strategic thinking

Analytical mindset

Sales operations

Cross-functional leadership

Communication

Project planning

Mentoring/coaching

Education

Bachelor's degree in Business or Life Sciences

Master's degree preferred

Job description

Description

While reporting to the VP of Field Sales and dotted line into client Leadership, the National Program Director (NPD) will lead the hiring and execution of the field commercial strategy in partnership with client Sales Leadership. The NPD will be the primary contact for all matters related to the product promotion and the field team while providing leadership, coaching, management, financial and operations oversight in partnership with commercial peers and leadership while driving sales execution and accountability for performance. This role will be the primary contact for the client and the NPD will engage all services and functional areas to deliver client solutions. The NPD will adhere to all industry and corporate policies & procedures.

While reporting to the VP of Field Sales and dotted line into client Leadership, the National Program Director (NPD) will lead the hiring and execution of the field commercial strategy in partnership with client Sales Leadership. The NPD will be the primary contact for all matters related to the product promotion and the field team while providing leadership, coaching, management, financial and operations oversight in partnership with commercial peers and leadership while driving sales execution and accountability for performance. This role will be the primary contact for the client and the NPD will engage all services and functional areas to deliver client solutions. The NPD will adhere to all industry and corporate policies & procedures.

Key Job Responsibilities:

• Ensure sales targets are met or exceeded by holding sales leaders and representatives accountable. Focus on achieving business results through clear communication, aligned goals, and a results-driven mindset.
• Function as the primary liaison between client and internal operational elements
• Responsible for overall P&L of the Project
• Ensure contracted services, information flow and all other deliverables are completed on time
• Develop/execute national sales strategy to achieve, brand goals & product success
• Monitor sales trends, account performance, competitive landscape and market dynamics to identify growth opportunities and challenges
• Ensure compliant execution on deliverables, aligning with brand on program goals, and seeking to maximize program efficiency
• Collaborate on development of performance goals and objectives at all levels and appropriate measures to ensure achievement
• Collaborate with Analysis & Reporting to design reports and tools to monitor attainment of goals established in the client agreement
• Oversee the recruiting, interviewing, hiring, training and staffing of the management, sales and engagement center sales team
• Minimize turnover through selection process and ongoing leadership actions
• Provide frequent, ongoing performance feedback to all direct reports and foster a team-oriented, supportive working environment.
• Collaborate on incentive compensation plan design and oversee plan administration
• Establish performance expectations and oversee activity of direct reports within field management and Client Services structure, including adherence to policies
• Conduct regularly scheduled meetings with the client to discuss and address business issues
• Recommend positive solutions toward increasing productivity and improved operational efficiency for client
• Building and maintaining strong relationships with external experts.
• Develop sub-national convention strategy to be executed by sales team.
• Oversee performance management process for all team members and ensure fair, timely resolution of disciplinary process
• Conduct regular meetings with the account and field sales management teams as well as periodic interaction with representatives to discuss program issues, training needs and personnel development
• Facilitate regular, ongoing operational update meetings and serve on Steering Committee
• Assess training needs and recommend solutions, as appropriate
• Coordinate meetings/events, as necessary
• Foster an environment that rewards accomplishment and encourages the advancement and retention of productive employees

Required Job Qualifications:

• Bachelor’s degree in Business or Life Sciences, Master's preferred
• 15+ years of commercial pharmaceutical experience
• 5+ years in leading national or regional teams/2nd line leader experience
• 3+ years of recent Cardiovascular experience is strongly preferred
• Demonstrated track record in leadership, management and operational oversight with a strong product launch background
• Analytical in nature, metric driven, with a strong ability to develop sales strategy and ensure effective tactical execution
• Excellent organizational skills, especially in project planning, project implementation, and cross-functional team management
• Ability to hire, lead, coach, and mentor high performing teams
• Diverse Commercial experience in Training, Marketing, Sales Ops, Market Access, IC preferred
• Strong technical and analytical skills working with various tools and solutions
• Strong verbal and written communication skills
• Must have strong understanding of account management and sales operational functions

Competencies Required

• Accountability
• Business Acumen
• Driven for Results
• Organizational Agility
• Technology Savy
• Decision Making
• Leadership & Motivation
• Navigate Healthcare Complexities
• Builing Effective Teams

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health?

Our ability to collaborate and problem-solve makes a difference in patients’ lives daily. By joining one of our account management teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to successfully navigate the complex market access landscape. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.