National Outbound Manager

eGourmet Solutions, Inc.

Kansas City (KS)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

HSA/FSA

Life Insurance

Disability Insurance

Identity Protection

Pet Insurance

Job summary

eGourmet Solutions, Inc. is seeking a National Outbound Manager to oversee outbound shipping, transportation, and delivery operations across all locations. You will ensure perishables are shipped cost-effectively, on time, and in line with cold chain and quality standards.

The role requires strategic oversight, data-driven decision making, and collaboration with operations, QA, customer service, and finance to meet targets for cost, speed, quality, and customer satisfaction.

Qualifications

Bachelor’s degree preferred in a related field.
3–5 years of experience in warehouse, distribution, logistics, or outbound operations management.
Experience managing high-volume shipping across multiple locations.
Strong leadership, communication, and problem-solving skills.

Responsibilities

Develop and execute national outbound strategy balancing service, cost, and perishability risk.
Forecast volume, capacity, and seasonality; align resources accordingly.
Set KPIs and SLAs for outbound operations (on-time delivery, freight cost, trailer utilization).
Negotiate and manage carrier relationships; optimize routing and backhaul strategies.
Standardize best practices across sites and drive continuous improvement via data analytics.

Skills

Strategic planning

Leadership

Analytics

Negotiation

Budget management

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree (Supply Chain, Logistics, Business Admin, Ops Mgmt)

Tools

WMS

TMS

ERP systems

Microsoft Office

Job description

About eGourmet Solutions

eGourmet Solutions, Inc. isa National Logistics and eCommerce Fulfillment company specializing in frozen, refrigerated, and dry perishable goods.

How You Contribute to the Team

The National Outbound Manager is responsible for overseeing, optimizing, and scaling the outbound shipping, transportation, and delivery operations across all locations for eGourmet Solutions. This includes ensuring that products (particularly perishables, refrigerated, frozen, and dry goods) are shipped cost-effectively, on time, and in compliance with cold chain and quality standards. The role requires strategic oversight, data-driven decision‑making, and working cross‑functionally (operations, quality assurance, customer service, finance) to ensure outbound operations meet company targets for cost, speed, quality, and customer satisfaction.

Responsibilities

Responsibilities include, but are not limited to:

Strategy & Planning

Develop and execute a national outbound strategy that balances service level, cost, and perishability/risk.
Forecast outbound volume, capacity, and seasonal fluctuations, and align resources (carriers, trailers, workforce) accordingly.
Set KPIs and SLAs for outbound operations (e.g. on-time delivery, freight cost per unit, trailer utilization, cold chain integrity, damage/spoilage rates).

Carrier & Transportation Management

Select, negotiate, and manage relationships with carriers, freight providers, and third parties, ensuring competitive pricing, service reliability, and cold chain capability.
Maintain empty trailer pools, oversee backhauls or return loads when relevant, and optimize transportation routing to reduce cost and transit time.
Monitor carrier performance (on-time pickup, transit time, damage/spoilage, compliance with cold chain temperature controls).

Operational Oversight & Process Efficiency

Standardize outbound operations best practices across all sites (loading, staging, grouping orders).
Implement continuous improvement projects focusing on packaging, load consolidation, route planning, trailer loading efficiency, cold chain integrity, minimizing waste.
Use data analytics and reporting (daily/weekly/monthly dashboards) to spot bottlenecks, inefficiencies, and deviation from targets.

Quality, Safety & Cold Chain Compliance

Ensure all outbound shipments adhere to food safety and cold chain protocols (temperature control, packaging, handling).
Maintain compliance with local, state, and federal regulations related to transportation of perishable/frozen/refrigerated goods.
Oversee training and standard operating procedures (SOPs) for staff involved in outbound loading, packing, temperature monitoring, etc.

Collaboration & Customer Focus

Work closely with Customer Service / Client Relations to ensure outbound delays or service issues are communicated proactively.
Collaborate with Sales / Account Management to understand delivery expectations, customer constraints, and recovery protocols in case of missed SLAs.
Coordinate with Quality Assurance and Cold Storage teams to reduce spoilage / damage claims.

Cost Control & Budget Management

Develop and manage outbound transportation and shipping budget. Monitor cost per unit, freight spend, accessorial charges.
Identify cost savings opportunities (e.g. more efficient packaging, better carrier contracts, route optimization).
Evaluate trade-offs between cost vs speed vs risk, esp. for perishable items where delays or temperature excursions can result in product loss.

Team Leadership & Continuous Improvement

Lead, mentor, and manage a team of managers/supervisors across multiple sites. Ensure consistent performance, accountability, and alignment with goals.
Build and sustain a workforce trained in outbound best practices, safety, cold chain protocols, and problem solving.
Drive the adoption of technology and tools (WMS, transportation management, temperature sensors / telematics) to increase visibility and control.

Qualifications

Bachelor’s degree in Supply Chain, Logistics, Business Administration, Operations Management, or related field preferred.
Minimum of 3–5 years of experience in warehouse, distribution, logistics, or outbound operations management.
Experience managing high-volume shipping, fulfillment, and transportation operations across multiple locations or regions.
Strong leadership and team management skills with the ability to supervise, coach, and develop employees and supervisors.
Knowledge of inventory control, shipping processes, carrier coordination, and warehouse management systems (WMS).
Ability to analyze operational data, identify process improvements, and implement efficiency initiatives.
Strong organizational, communication, and problem-solving skills.
Experience with OSHA, food safety, BRC, or other compliance standards preferred, depending on industry requirements.
Proficiency in Microsoft Office Suite, ERP systems, and logistics software platforms.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Flexibility to travel as needed to support operational sites and business objectives.