National Key Account Manager

EssilorLuxottica; Dallas, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

EssilorLuxottica is seeking a National Account Manager to lead major customer relationships and advance strategic programs across locations. You will partner with internal teams to deploy new business and service models, while ensuring top-tier customer satisfaction and growth.

The role combines strategic planning, program management, and executive-facing presentations to drive value and long-term partnerships.

Qualifications

• Bachelor’s degree required with strong business acumen.
• 5+ years of Key/Strategic/Regional Account experience.
• Experience with complex organizations and executive meetings.
• Proven negotiation skills and strategic business sense.

Responsibilities

• Manage National Account relationships with major customers.
• Lead strategic plans and program management for new business models.
• Develop business plans based on industry knowledge and EL offerings.
• Act as primary contact servicing multiple locations and evolving needs.
• Track market intelligence and identify growth opportunities.
• Collaborate with internal/external stakeholders to drive value.

Skills

Key account management

Negotiation

Strategic planning

Stakeholder management

Travel readiness

Education

Bachelor’s Degree

Job description

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray‑Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

The National Account Manager is the key liaison between EssilorLuxottica and National Account customers. This role will create and sustain long term business relationships for EssilorLuxottica within large, complex customers while leveraging EssilorLuxottica businesses to bring deeper partnership. The successful candidate is an experienced business consultant, capable of executing presentations and training workshops with major customers at all levels of the account. This position will drive the organization to improve business processes, product and service deployment, planning and resource allocation, and overall customer satisfaction. This position will integrate in every aspect of the customer’s business to bring value both with products and services. Essential areas of responsibility will include:

• Key Account relationship architect
• Strategic planning & business management
• Program management and execution of new business and service models

MAJOR DUTIES AND RESPONSIBILITIES

• Partner with customers and internal stakeholders at all levels, with a high degree of efficiency and effectiveness, identify and implement product/promotion initiatives, develop and execute sales customized training content, and maximize the customer collaboration.
• Responsible for assisting in customer negotiations including product, and/or service, and implementing agreed upon outcomes.
• Build and update business plans based on knowledge of the industry, emerging customer needs, and EL offerings that provide a forward looking view of the next 1-3 years
• Act as primary business contact, servicing several large account customers with a large number of locations and dynamic business needs; you will ensure the highest level of customer experience on each and every engagement
• Track market intelligence from customers to understand positioning of the customer and opportunities
• Develop corporate contacts and cultivate relationships at all levels, leading to incremental business
• Monitor and impact customer satisfaction on an on-going basis anticipating and addressing customer issues proactively, resolve issues in a timely manner and use these opportunities to build a stronger relationship

BASIC QUALIFICATIONS

• Bachelor’s Degree required
• 5+ years Key Account, Strategic Account or Reigonal Account experience,
• Experience working with complex organizations and conducting customer facing meetings
• Proven ability to effectively negotiate with customers
• Experience facilitating and leading working sessions with internal and external stakeholders and executives to successfully drive value adding results
• Experience executing strategic business plans
• Ability to travel 50-70%.

PREFERRED QUALIFICATIONS

• ABO Certification
• Business consulting strongly preferred, preferable within an optical retail setting

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.