National Inside Sales & Accounts Manager

Socket.dev; Elkhart (IN); On-site; USD 75,000 - 110,000; Full time

Job summary

Socket.dev is seeking a National Inside Sales & Accounts Manager to lead our Inside Sales and Customer Service teams across the United States. You will oversee strategic relationships with national accounts, drive revenue growth, and improve customer satisfaction through strong leadership and data-driven strategies.

You will collaborate with cross-functional leaders, manage renewals and pricing, and implement outbound sales programs to expand our market presence.

Qualifications

• Bachelor's degree in Business, Sales, Marketing or related field preferred; equivalent experience considered.
• 5–6 years of customer service or inside sales experience required.
• Proven leadership and team management experience.
• Strong proficiency in Microsoft Outlook, Word, Excel and PDF software.
• Knowledge of ERP/CRM systems, preferably Syspro.
• Knowledge of tire and wheel industry desirable.
• Strong leadership, communication and organizational skills.
• Ability to analyze data and drive improvements.

Responsibilities

• Lead, mentor, and coach a team of Inside Sales and Customer Service Representatives.
• Set clear goals, performance standards, and KPIs; conduct reviews and coaching.
• Manage national accounts, renewals, pricing updates, forecasting, and reporting.
• Coordinate with cross-functional teams to meet customer needs.
• Develop outbound sales strategies, monitor cadence, and drive new business.
• Use CRM, ERP, and other tools to identify opportunities and track results.

Skills

Team leadership

Inside sales

Customer service

Microsoft Office

PDF software

Syspro ERP/CRM

Tire and wheel knowledge

Education

Bachelor's degree in Business, Sales, Marketing

Tools

Syspro ERP/CRM

Job description

Description

Role Overview:

The National Inside Sales & Accounts Manager is a dynamic and results-driven sales leader responsible for managing the team of Inside Sales and Customer Service Representatives across the company while overseeing strategic relationships with key national accounts. This role is critical to driving revenue growth, customer satisfaction, and operational efficiency as they will provide day-to-day leadership, direction, and accountability for the Inside Sales organization. Duties may vary to include some or all of the following job responsibilities.

Duties/Responsibilities:

Team Leadership & Development

• Lead, mentor, and coach a team of Inside Sales and Customer Service Representatives across the company.
• Set clear team goals, sales activity expectations, and performance standards aligned with company KPIs.
• Conduct regular 1:1s, performance reviews, and team meetings while providing ongoing coaching and developmental feedback.
• Track and communicate team performance against established KPIs and take corrective action when performance falls below expectations.
• Foster a culture of collaboration, accountability, continuous improvement, and customer focus.
• Partner with HR on recruiting, onboarding, and training initiatives.

National Accounts & Customer Management

• Serve as the primary point of contact for select national accounts, ensuring a high level of responsiveness, accuracy, and consistent communication.
• Build and maintain strong relationships with key customer decision-makers and identify opportunities to expand existing business.
• Coordinate with outside sales, supply chain, operations, and executive leadership to meet customer needs.
• Handle contract renewals, pricing updates, forecasting, and reporting for national accounts.

Lead Generation & Outbound Sales Strategy

• Establish and maintain a consistent sales cadence to ensure the team is actively prospecting, following up with customers, and pursuing new business opportunities.
• Monitor lead-generation results and conversion activity, using data and performance metrics to continuously improve our sales strategy.
• Develop and implement structured cold-call, email, and follow-up strategies to increase prospect engagement.
• Utilize CRM, ProSales, ERP, and other sales tools to identify inactive customers, prospective accounts, and areas for revenue growth.
• Work closely with VP of Sales & Marketing to align lead-generation activities with broader company growth initiatives.
• Performs other related duties as assigned.

Key Performance Indicators:

• Leadership and team performance/development
• Lead generation and new business development
• Strategic account management

Education/Experience and Required Skills:

• Bachelor's degree in Business, Sales, Marketing, or a related field preferred. Equivalent in experience taken into consideration.
• 5-6 years customer service or inside sales experience required.
• Proven leadership and team management experience.
• Strong proficiency in Microsoft (Outlook, Word, Excel) and PDF software.
• Knowledge working within Syspro or other ERP/CRM system.
• Knowledge of tire and wheel industry desirable.
• Strong leadership, communication, and team management skills.
• Excellent problem solving and decision-making skills.
• Strong organization, time management and attention to details.

Physical Requirements and Work Environment:

• Primarily office based work with occasional travel to other company locations as necessary.
• Must be able to frequently use hands and talk or to hear.
• Must be able to occasionally stand, walk and reach with hands and arms.
• The noise level in the work environment is minimal.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.