National Fulfillment Operations Leader

ABM industries; Memphis (TN); On-site; USD 115,000 - 125,000; Full time

Job summary

ABM Industries is seeking a National Operations Manager to lead operations across a large national account. The role blends strategic oversight with hands-on leadership to design, align, and execute programs that deliver outstanding client experiences and performance across fulfillment centers nationwide.

The position requires 5+ years in distribution or fulfillment operations, multi-site leadership, and a business degree.

Qualifications

• 5+ years of experience in distribution, logistics, or fulfillment center operations (required).
• Multi-site or national level oversight experience preferred.
• Strategic and tactical leadership of large teams and front-line staff.
• Bachelor's degree in Business Administration, Operations Management, or related field, or equivalent experience.
• Demonstrated ability to lead, influence, and achieve results through teams.

Responsibilities

• Provide strategic and operational oversight for client fulfillment centers, ensuring high performance and service excellence.
• Develop, implement, and maintain standardized operating procedures, performance metrics, and quality benchmarks across locations.
• Lead and support Senior Operations Managers to ensure consistent execution, compliance, and a 'zero defect' mindset.
• Collaborate cross-functionally with internal leaders to ensure alignment and effective communication.
• Identify, train, assess, and mentor operations personnel, including Project Managers and Operations Managers.
• Oversee pricing proposals and manage accounts receivable processes with urgency and accountability.
• Act as escalation point for client concerns related to operational performance.
• Identify opportunities to reduce costs and improve efficiency across the portfolio.

Skills

Leadership

Strategic thinking

Analytical skills

Process improvement

Communication

Conflict resolution

Organization

Attention to detail

Microsoft Office

Continuous improvement

Talent development

Teamwork

Education

Bachelor's degree in Business Administration, Operations Management, or related field

Tools

Microsoft Office Suite

Job description

ABM Industries is seeking a National Operations Manager to lead operations across a large national account. The role blends strategic oversight with hands-on leadership to design, align, and execute programs that deliver outstanding client experiences and performance across fulfillment centers nationwide.

The position requires 5+ years in distribution or fulfillment operations, multi-site leadership, and a business degree.