National Dealer Development & Operations Manager (Bilingual in Chinese Required)

Mammotion Tech; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Mammotion Tech seeks a proactive National Dealer Development & Operations Manager to expand and improve our dealer network across the United States. This hybrid role combines national dealer development, field sales support, and cross-functional operational coordination.

The successful candidate will develop new business opportunities, conduct product demonstrations, support regional sales teams, and collaborate with our headquarters in China to address operational challenges.

Qualifications

• 5+ years in channel sales or dealer development in the U.S.
• Strong understanding of U.S. dealer and distribution models.
• Proven ability to develop dealer relationships and support field sales.
• Excellent project coordination and execution skills.
• Effective communication with domestic and international teams.
• Willingness to travel across the United States.
• Fluent English (written and spoken).

Responsibilities

• Identify, prospect, and develop new dealers and commercial customers across U.S. territories.
• Conduct dealer visits, product demonstrations, and meetings.
• Support onboarding and initial business development for new partners.
• Coordinate lead distribution and follow-up with RSMs.
• Collaborate with North American sales, service, and HQ to address dealer challenges.
• Improve dealer support programs, spare parts availability, and Dealer Portal.
• Track initiatives and report progress to Head of Sales, North America.

Skills

Channel sales

Dealer development

Distribution management

Project coordination

Cross-functional collab

English fluency

Travel ready

Job description

MAMMOTION is seeking a proactive, hands‑on National Dealer Development & Operations Manager to support the expansion and operational improvement of our dealer network across the United States.

This hybrid role combines national dealer development, field sales support, and cross-functional operational coordination. The ideal candidate will be comfortable developing new business opportunities, conducting product demonstrations, supporting regional sales teams, and collaborating with our headquarters in China to address operational challenges.

This position plays a key role in strengthening our dealer network, improving dealer satisfaction, and enabling our field sales team to focus on revenue growth.

Key Responsibilities

1. National Dealer Development

• Identify, prospect, and develop new dealers, distributors, and commercial customers across U.S. territories not currently covered by Regional Sales Managers (RSMs).
• Conduct dealer visits, product demonstrations, and business development meetings throughout the country.
• Build relationships with prospective partners and support dealer onboarding and initial business development.
• Identify and qualify new sales opportunities, coordinating lead assignments and follow‑up activities with the appropriate RSMs.
• Provide flexible field support to regional sales teams during key sales opportunities, product demonstrations, trade shows, and dealer events.

2. Dealer Network Operations & Support

• Work closely with the North American sales team, customer service, and headquarters to identify and address recurring dealer operational challenges.
• Coordinate improvements to dealer support programs, spare parts availability, and the Dealer Portal.
• Help develop and improve standardized dealer onboarding, communication, and support processes.
• Gather feedback from dealers and regional sales teams, prioritize operational issues, and follow through with relevant departments to drive timely resolutions.
• Support the development and implementation of dealer programs to improve dealer satisfaction, engagement, and long‑term retention.

3. Cross-Functional Coordination

• Serve as a key coordination point between the North American field sales organization and China headquarters.
• Collaborate with sales, service, supply chain, finance, and other departments to improve dealer-facing processes.
• Track operational improvement initiatives, communicate progress, and escal
• Support improvements to internal workflows, communication efficiency, and execution of dealer-related initiatives.
• Assist with the coordination of dealer financing and floor-planning initiatives in collaboration with the sales and finance teams.
• Maintain visibility into national dealer development opportunities and activities.
• Coordinate lead distribution, demonstrations, and follow-up with RSMs to ensure clear ownership and accountability.
• Monitor dealer feedback, operational issues, and the progress of improvement initiatives.
• Provide regular updates to the Head of Sales, North America on dealer development, field activities, and operational priorities.

Qualifications

Required

• 5+ years of experience in channel sales, dealer development, distribution management, or related commercial roles in the U.S. market.
• Strong understanding of U.S. dealer and distribution business models.
• Demonstrated experience developing dealer relationships and supporting field sales activities.
• Strong project coordination, problem-solving, and execution skills.
• Ability to communicate effectively with both U.S.-based teams and international stakeholders.
• Strong organizational skills and the ability to manage multiple priorities independently.
• Willingness and ability to travel frequently throughout the United States.
• Fluent English communication skills, both written and verbal.

Preferred

• Professional proficiency in Mandarin Chinese to facilitate communication with China headquarters.
• Experience working with Chinese manufacturers or international organizations.
• Familiarity with the business practices, communication styles, and operational processes of Chinese companies.
• Experience in outdoor power equipment (OPE), robotic lawn mowers, power equipment, or related industries.
• Experience improving dealer support programs, dealer portals, spare parts coordination, or channel operations.
• Familiarity with dealer financing programs and floor planning.

Ideal Candidate Profile

We are looking for a hands-on, adaptable, and results-driven professional who can operate effectively in a fast-growing organization.

The successful candidate will be comfortable working independently, traveling to support dealer development opportunities, and collaborating across departments to turn operational challenges into practical solutions.

This role is ideal for someone who combines strong commercial instincts with operational discipline and enjoys building long-term dealer relationships.

Key Performance Indicators (KPIs)

• New dealer and commercial opportunities developed in uncovered territories.
• Qualified leads generated and successfully transferred to regional sales teams.
• Dealer visits, product demonstrations, and development activities completed.
• Progress and completion of assigned dealer operational improvement initiatives.
• Improvements in dealer onboarding and support processes.
• Timely coordination and resolution of recurring dealer issues.
• Dealer satisfaction and engagement improvements.