National Customer Executive

Bimbo Bakeries USA; Bentonville (AR); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Paid time off

401k match

Job summary

Bimbo Bakeries USA in Bentonville, AR is seeking a National Customer Executive to own the end-to-end relationship for the Buns category and Total Private Brands with our largest customer. You will develop and execute annual and multi-year JBP plans in partnership with Revenue Growth Management, Category & Shopper teams, Bread leaders, and Sales Operations.

The role requires strong commercial instincts, analytical capability, and the ability to influence across cross-functional teams.

Qualifications

• BA/BS in Business or related field preferred; equivalent education, training and experience may be considered.
• 5+ years managing strategic accounts and customer relationships in consumer packaged goods.
• Experience managing P&L, budgets, trade and customer financials for profitable growth.
• Proficiency in PowerPoint, Excel, and Word; experience with Scintilla and IRI Circana; travel up to 20%.

Responsibilities

• Develops and maintains strong customer partnerships across levels and influencers.
• Develops insight-led strategies using category insights, performance trends and shopper data.
• Aligns activities with internal objectives including profitability and growth.
• Leads plan execution for promotions, product launches and display support.
• Monitors performance and communicates plans and updates with stakeholders.

Skills

Analytical skills

Financial acumen

Strategic thinking

Education

BA/BS in Business or related field

Tools

PowerPoint

Excel

Word

Scintilla

IRI Circana

Job description

Top Reasons to Work at Bimbo Bakeries USA:

Salary Range: $100,200 - $140,300 Annual Bonus Eligibility Comprehensive Benefits Package Paid Time Off 401k & Company Match

Position Summary :

This National Customer Executive owns the end-to-end relationship for the Buns category and Total Private Brands with our largest customer. The role develops and executes annual and multi-year JBP plans in partnership with Customer Planning (Revenue Growth Management), Category & Shopper teams, Bread leaders, and Sales Operations partners. It also builds the internal and external relationships needed to advance the customer partnership and strengthen Bimbo USA's growth and profitability, and is accountable for communicating customer plans and results both internally and externally. This role is best suited for a proactive, self-directed business builder who is energized by growing the business, comfortable working through ambiguity, and disciplined in using data to guide decisions. The ideal candidate will combine strong commercial instincts, sound analytical capability, and interpersonal savvy to influence customers, internal partners, and cross-functional teams. This is a hybrid position based in our Bentonville, AR office.

Key Responsibilities:

Develops and maintains strong, mutually beneficial customer partnerships, building relationships with key influencers across multiple levels. Develops and executes insight-led customer strategies that drive profitable growth, using category insights, customer performance trends, shopper data, and internal business priorities. Understands customer dynamics, priorities, and initiatives, then proactively develops win-win strategies that unlock growth for both the customer and Bimbo Bakeries USA. Builds and implements promotional plans that maximize trade investment, support new product and seasonal priorities, and maintain competitive advantage. Gains authorization and secondary display support for new products, promotions, and drive periods. Monitors sales, availability, forecast accuracy, and strategic plan performance; identifies risks, opportunities, headwinds, and tailwinds; and develops action plans to improve results. Collaborates with internal and external sales operations partners to support service levels, new item launches, promotional events, and issue resolution. Leads communication of customer plans, business results, account updates, and strategic initiatives with internal and external stakeholders. Partners with cross-functional teams including Brand, Operations, Shopper Marketing, Category Management, Supply Chain, Customer Planning, & Consumer Insights to execute customer priorities. Aligns customer activities with internal business objectives including profitability, market analysis, growth, and capacity utilization. Organizes and maintains customer contract and pricing programs. Stays current with competitive marketplace developments and shares best practices, ideas, and process improvements.

Key Behavioral Competencies:

Demonstrated ability to achieve specific objectives and outcomes, take ownership of key initiatives, and independently drive work forward with urgency and accountability. Ability to remain agile while supporting established project objectives, checkpoints, and timelines, adjusting approach quickly as customer needs, business priorities, and growth opportunities evolve. Excellent organizational, communication, and interpersonal skills, with the ability to build trust, influence across levels, and navigate complex customer and internal relationships. Financial acumen and analytical capability, with the ability to interpret performance trends, identify risks and opportunities, and translate insights into customer strategies that drive growth with limited support. Holds self and others accountable.

Qualifications and Preferred Experience:

BA/BS in Business or related field preferred; equivalent education, training, and experience may be considered. 5 years or more years of experience managing, expanding, and growing strategic accounts and customer relationships in the consumer packaged goods industry, with experience developing and executing annual business plans. Experience managing P&L, budgets, trade, and customer financials with a focus on profitable growth. Strong analytical skills, including experience leveraging syndicated data, category insights, customer performance trends, and business reporting to identify opportunities and recommend action. Highly organized, proactive, and comfortable independently managing priorities, timelines, customer needs, and growth opportunities in a fast-paced environment. Proficiency in PowerPoint, Excel, and Word required; experience with Scintilla, IRI Circana, and customer reporting tools strongly preferred, as is comfort with AI tools for productivity purposes. Travel: Ability and willingness to travel up to 20%. The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions. Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.