National College Leadership Program Trainee - Washington DC

Encore Global; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

Encore Global's National College Leadership Program (NCLP) offers graduates a path into operations management or sales across our nationwide venues. The program starts in July and includes a 5-month Manager in Training rotation across Technical, Operations and Sales, with hands-on learning in venues alongside our field leaders.

Upon completion, participants are prepared for immediate placement into Operations, Production, or Sales Manager roles at hotels, casinos, and conference center

Qualifications

• 4-year college graduate required; preferred fields include Hospitality, Business/Management, Communications, Event Management, Theater.
• At least 1 year of related work experience; management/operations/hospitality experience is a plus.
• Strong interest in a management career with potential for advancement.
• Excellent communication, listening, and presentation skills.
• Willingness to relocate to major metro markets.

Responsibilities

• Assist in rotations across Technical, Operations and Sales.
• Participate in hands-on learning in venues with field leaders.
• Complete instructor-led training at the corporate office in Chicago, IL.
• Move into Operations Manager or Sales Manager roles focusing on service excellence.

Skills

Leadership

Communication

Customer service

Presentation skills

Education

BA/BS degree

Tools

Encore University Academies

Online training platforms

Job description

NATIONAL COLLEGE LEADERSHIP PROGRAM

The very core of Encore is our creative and skilled team members.

We create live-event solutions that connect and inspire people around the world. With a customer-first mindset and a hospitality focus, we have an unmatched breadth and depth of event production services to support our customers through every step in the event planning and management process.

With a global footprint operating in more than 20 countries, we have experienced tremendous growth in recent years, extending the solutions we provide customers to create in-person, virtual and hybrid event experiences.

Encore is seeking individuals interested in a career in operations management or sales. Our National College Leadership Program (NCLP) typically starts in July, and we are accepting applications where you can “Make Your Moment”. Upon successful completion of the 5-month Manager in Training program, individuals will be prepared for immediate placement into an operations, production, or a sales manager role within our nationwide network of 2,100 venues including luxury hotels, casinos, and conference center properties.

If you are graduating within the Fall class of 2026 or Spring class of 2027 this leadership program can be a great opportunity for you.

Discover a place where you can build a career that’s packed with development opportunities, mobility, rewards, and an energizing and connected culture. We call it our Focus on You. At Encore, you’ll join a team that brings productions, meetings, and events to life for some of the biggest companies on the planet. We’ll give you all the support and training you need to make an impact on our clients and your future – from cutting-edge technology to blended learning and role-based development programs.

Ready to take the stage? Make your moment.

Qualified candidates must possess the following background:

• 4-year college graduate with a BA/BS degree required; preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
• At least 1 year of related professional work experience or a combination of employment/internships. Prior experience in management, operations, technology and/or hospitality is a plus.
• Strong interest in a management career with the opportunity for advancement and promotion.
• Excellent communication, listening, and presentation skills.
• Effective leadership abilities and customer satisfaction focus.
• Technical aptitude demonstrated through interest and exposure to new technology.
• Ability to work at a hotel location within major metro markets.
• Flexibility to relocate

Training

• Trainees participate in Technical, Operations and Sales rotations.
• Hands-on learning in venues alongside our field leaders.
• Instructor-led training conducted at the corporate office in Chicago, IL.
• Certifications through online courses from the following ENCORE University Academies – Leadership, Technical, Operations, Sales, and Service.

When placed in an Operations Manager role you will be expected to manage floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control.

When placed in a Sales Manager role