National College Leadership Program Trainee - Boston

Encore Global; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Encore Global invites graduates to join the National College Leadership Program (NCLP), a five-month Manager in Training that prepares participants for immediate placement in operations, production, or sales management across our nationwide network of venues.

The program launches in July and emphasizes hands-on learning, rotations through Technical, Operations and Sales tracks, and online certifications through Encore University Academies to develop leadership, service excellence, and career

Qualifications

• 4-year college graduate with a BA/BS degree required; preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
• At least 1 year of related professional work experience or a combination of employment/internships.
• Prior experience in management, operations, technology and/or hospitality is a plus.

Responsibilities

• When placed in an Operations Manager role you will manage floor operations to achieve service excellence with focus on customer service, staff leadership, performance management and development.
• When placed in a Sales Manager role you will be involved in sales management and client relations.

Skills

Communication skills

Listening skills

Presentation skills

Leadership abilities

Technical aptitude

Education

BA/BS degree

Job description

NATIONAL COLLEGE LEADERSHIP PROGRAM

The very core of Encore is our creative and skilled team members.

We create live-event solutions that connect and inspire people around the world. With a customer-first mindset and a hospitality focus, we have an unmatched breadth and depth of event production services to support our customers through every step in the event planning and management process.

With a global footprint operating in more than 20 countries, we have experienced tremendous growth in recent years, extending the solutions we provide customers to create in-person, virtual and hybrid event experiences.

Encore is seeking individuals interested in a career in operations management or sales. Our National College Leadership Program (NCLP) typically starts in July, and we are accepting applications where you can “Make Your Moment”. Upon successful completion of the 5-month Manager in Training program, individuals will be prepared for immediate placement into an operations, production, or a sales manager role within our nationwide network of 2,100 venues including luxury hotels, casinos, and conference center properties.

If you are graduating within the Fall class of 2026 or Spring class of 2027 this leadership program can be a great opportunity for you.

Discover a place where you can build a career that’s packed with development opportunities, mobility, rewards, and an energizing and connected culture. We call it our Focus on You. At Encore, you’ll join a team that brings productions, meetings, and events to life for some of the biggest companies on the planet. We’ll give you all the support and training you need to make an impact on our clients and your future – from cutting-edge technology to blended learning and role-based development programs.

Ready to take the stage? Make your moment.

Qualified candidates must possess the following background:

• 4-year college graduate with a BA/BS degree required; preference for Hospitality, Business/Management, Communications, Event Management, Theater, or related field.
• At least 1 year of related professional work experience or a combination of employment/internships. Prior experience in management, operations, technology and/or hospitality is a plus.
• Strong interest in a management career with the opportunity for advancement and promotion.
• Excellent communication, listening, and presentation skills.
• Effective leadership abilities and customer satisfaction focus.
• Technical aptitude demonstrated through interest and exposure to new technology.
• Ability to work at a hotel location within major metro markets.
• Flexibility to relocate

Training

• Trainees participate in Technical, Operations and Sales rotations.
• Hands-on learning in venues alongside our field leaders.
• Instructor-led training conducted at the corporate office in Chicago, IL.
• Certifications through online courses from the following ENCORE University Academies – Leadership, Technical, Operations, Sales, and Service.

When placed in an Operations Manager role you will be expected to manage floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control.

When placed in a Sales Manager role